Agile business communication tools

Unified Communications

Keep your workforce connected and engaged with dynamic communications resources.

  • Team Collaboration: Real-time collaboration tools allow employees to share ideas, make/receive calls, send documents, and connect instantly.
  • Never Miss a Call: Ensure business calls are always answered whether the team is in the office, at home or on the move – calls get to where they need to go.
  • Instant Messaging/SMS: Need a quick response and don’t want to pick up the phone. You can message through your mobile or desktop quickly and easily.
  • Intuitive User Portals: Easily access voice and messaging resources in one intuitive user portal. No complicated technology, just clear and simple useability.
  • CRM Integration: Access detailed customer data through your phone system by integrating your CRM, allowing you to personalize each customer interaction.


With legacy networks struggling to keep up with virtual demands, many are looking to SD-WAN solutions to unify and boost network capabilities.

  • Prepare for Cloud Migration: Chose to utilize hybrid, multi-cloud and/or SaaS functionality as your business needs, clearing a path for cloud evolution.
  • Improve Application Performance: With direct, secure access to enterprise and cloud apps, companies can access and optimize application performance as needed.
  • Automatic Failover: By using multi-path technology, you can ensure your network stays up and running when the unexpected happens.
  • Reporting & Analytics: Through weekly reporting tools, performance and quality can be monitored, ensuring traffic is properly routed for operational excellence.
  • Reduce Costs: With the flexibility to use wired or wireless broadband, you can slash bandwidth costs and utilize zero-touch deployment for faster utilization.

Managed Security

Considering many organizations are still expanding the scope of security resources, implementing robust cyber security strategies are more vital now than ever before.

  • Next-Generation Firewall: Protect network traffic from internal and external threats – packet filtering, IPSec, SSL, VPN, network monitoring & more.
  • Anti: Virus, Spam & Malware: Protect your assets, network, staff and customers by securing your connection points – whether in the office or remotely.
  • Intrusion Protection & Filtering: Protect your business data and assets by identifying, blocking and reporting cyber threats - keeping data integrity strong.
  • Data Loss Protection - System identifies confidential, proprietary, and regulated data leaving the network - Preventing unexpected data leaks.

SIP Trunking/Voice Solutions

FirstComm’s SIP Trunking solutions are cloud-optimized for premium call quality, flexible usage capabilities, and low cost of entry.

  • Call Analytics Dashboard: Capture key call data for operational reporting to enhance customer service efforts, improve call quality and optimize call traffic activities.
  • Toll-Free Numbers: In addition to having local DIDs, SIP Trunking also supports 800 and other toll-free numbers allowing pairing between local and toll-free numbers.
  • Seamless Integration: Because SIP is the industry standard for voice, it’s supported by most modern VoIP equipment, such as IP PBX systems, desk phones, and more.
  • Disaster Recovery: In an emergency, power outage, or other unexpected event SIP trunks can be rerouted to alternate locations so that business can continue as usual.

Contact Center

At FirstComm, we offer high-quality contact center solutions that provide flexibility to customize and scale your customer journey. Our solutions enhance communication channels, integrate client data and safeguard customers' sensitive data.

  • Agent Quality Assurance: With easy-to-use reporting tools, measure agents' call activities, optimize staff performance and ensure staffing is sufficient for peak seasons.
  • Dynamic Notifications: Offer flexibility with communication paths based on your customers' preferences. Connect through SMS, email, or calls - we make it simple.
  • Real-Time Analytics & Reporting: Enjoy real-time visibility into call activities, customize and pre-define reporting for workforce measurement, and drive strategic forecasting.
  • CRM Integrations: Easily integrate with many of the leading CRM solutions for optimal data alignment: Salesforce, Zendesk and Dynamics are just a few.

Call Center

At FirstComm the “Customer First” approach is embedded in our culture. Our goal with UC Standard Call Center is to deliver user-friendly products that amplify customer communications and service capabilities – resulting in a superb customer journey.

  • Detailed Call Analytics: Reap the benefits of call reporting details without managing complex contact center pricing and useability.
  • Intuitive Dashboards: With intuitive dashboard usability and management, agents and managers can measure and refine call activities.
  • Flexible Call Routing: Ensure customer call priority and position customer calls in a timely/strategic process for optimal service times.
  • Monitor, Whisper, Barge: Observe and evaluate call activities across teams to optimize quality assurance efforts and top-tier support.