FirstComm

by FirstComm

Agile business communication tools

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Unified Communications

Keep your workforce connected and engaged with dynamic communications resources.

  • Team Collaboration: Real-time collaboration tools allow employees to share ideas, make/receive calls, send documents, and connect instantly.
  • Never Miss a Call: Ensure business calls are always answered whether the team is in the office, at home or on the move – calls get to where they need to go.
  • Instant Messaging/SMS: Need a quick response and don’t want to pick up the phone. You can message through your mobile or desktop quickly and easily.
  • Intuitive User Portals: Easily access voice and messaging resources in one intuitive user portal. No complicated technology, just clear and simple useability.
  • CRM Integration: Access detailed customer data through your phone system by integrating your CRM, allowing you to personalize each customer interaction.

SD-WAN

With legacy networks struggling to keep up with virtual demands, many are looking to SD-WAN solutions to unify and boost network capabilities.

  • Prepare for Cloud Migration: Chose to utilize hybrid, multi-cloud and/or SaaS functionality as your business needs, clearing a path for cloud evolution.
  • Improve Application Performance: With direct, secure access to enterprise and cloud apps, companies can access and optimize application performance as needed.
  • Automatic Failover: By using multi-path technology, you can ensure your network stays up and running when the unexpected happens.
  • Reporting & Analytics: Through weekly reporting tools, performance and quality can be monitored, ensuring traffic is properly routed for operational excellence.
  • Reduce Costs: With the flexibility to use wired or wireless broadband, you can slash bandwidth costs and utilize zero-touch deployment for faster utilization.

Managed Security

Considering many organizations are still expanding the scope of security resources, implementing robust cyber security strategies are more vital now than ever before.

  • Next-Generation Firewall: Protect network traffic from internal and external threats – packet filtering, IPSec, SSL, VPN, network monitoring & more.
  • Anti: Virus, Spam & Malware: Protect your assets, network, staff and customers by securing your connection points – whether in the office or remotely.
  • Intrusion Protection & Filtering: Protect your business data and assets by identifying, blocking and reporting cyber threats - keeping data integrity strong.
  • Data Loss Protection - System identifies confidential, proprietary, and regulated data leaving the network - Preventing unexpected data leaks.

SIP Trunking/Voice Solutions

FirstComm’s SIP Trunking solutions are cloud-optimized for premium call quality, flexible usage capabilities, and low cost of entry.

  • Call Analytics Dashboard: Capture key call data for operational reporting to enhance customer service efforts, improve call quality and optimize call traffic activities.
  • Toll-Free Numbers: In addition to having local DIDs, SIP Trunking also supports 800 and other toll-free numbers allowing pairing between local and toll-free numbers.
  • Seamless Integration: Because SIP is the industry standard for voice, it’s supported by most modern VoIP equipment, such as IP PBX systems, desk phones, and more.
  • Disaster Recovery: In an emergency, power outage, or other unexpected event SIP trunks can be rerouted to alternate locations so that business can continue as usual.

Contact Center

At FirstComm, we offer high-quality contact center solutions that provide flexibility to customize and scale your customer journey. Our solutions enhance communication channels, integrate client data and safeguard customers' sensitive data.

  • Agent Quality Assurance: With easy-to-use reporting tools, measure agents' call activities, optimize staff performance and ensure staffing is sufficient for peak seasons.
  • Dynamic Notifications: Offer flexibility with communication paths based on your customers' preferences. Connect through SMS, email, or calls - we make it simple.
  • Real-Time Analytics & Reporting: Enjoy real-time visibility into call activities, customize and pre-define reporting for workforce measurement, and drive strategic forecasting.
  • CRM Integrations: Easily integrate with many of the leading CRM solutions for optimal data alignment: Salesforce, Zendesk and Dynamics are just a few.

Call Center

At FirstComm the “Customer First” approach is embedded in our culture. Our goal with UC Standard Call Center is to deliver user-friendly products that amplify customer communications and service capabilities – resulting in a superb customer journey.

  • Detailed Call Analytics: Reap the benefits of call reporting details without managing complex contact center pricing and useability.
  • Intuitive Dashboards: With intuitive dashboard usability and management, agents and managers can measure and refine call activities.
  • Flexible Call Routing: Ensure customer call priority and position customer calls in a timely/strategic process for optimal service times.
  • Monitor, Whisper, Barge: Observe and evaluate call activities across teams to optimize quality assurance efforts and top-tier support.