Zendesk for Service
The complete service solution
Personalize customer experiences, building loyalty and revenue
Zendesk offers customer service software that works right out of the box. Our platform is fully customizable and scalable, seamlessly connecting to the rest of your business. Whether you're integrating it into existing workflows or implementing new strategies, our software is designed to empower your teams and meet your customers' needs. Our service solution enables you to personalize customer experiences, fostering loyalty and driving revenue. With the ability to customize and optimize every aspect of your support operation, Zendesk grows alongside your business, even as it becomes more complex.
Top Features
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Scale your service offering
You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions and global bases. Our security measures keep everyone safe, regardless of size.
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Stay flexible through change
You cannot afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.
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Create meaningful connections
Customers come to you expecting answers. Meet them where they are, across any channel and then personalize the conversation around their exact needs.
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Reviews
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Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
Zendesk Review
What do you like best about the product?
Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels.
What do you dislike about the product?
Customization can be complex, and pricing may feel high for small teams.
Zendesk Review
What do you like best about the product?
Zendesk provides detailed analytics and insights into key performance metrics, such as ticket resolution times and customer satisfaction.
What do you dislike about the product?
The wide array of features can overwhelm new users, requiring significant time and training to fully understand and utilize the platform’s potential.
Great Support Tools All in One Place
What do you like best about the product?
I think it is great to use Zendesk Support Suite as it has all the tools in one place to manage tickets (support requests) from incoming customers or internal personnel to also being able to reach out internally to other teams so is their help is needed on a request. It also links/connects with Jira so any related tickets can be easily viewed with a click. The ticket urgency and SLA are also well-organized so it can be sorted by priority of customers and issues.
What do you dislike about the product?
There aren't much real downsides. The only issue is when a particular team does not have access to ZD.
Resources
Additional Information
Terms & Conditions
Terms of Service
https://www.zendesk.com/in/company/agreements-and-terms/terms-of-use/
Privacy Policy
https://www.zendesk.com/in/company/agreements-and-terms/privacy-notice/