Infobip Experiences

by Infobip

Future-proof your customer experience

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Meet your customers’ needs with AI-powered tasks

FAQs, customer support, appointment booking, cover the entire customer journey from onboarding and engagement to retention and loyalty. Choose from a rich library of customizable tasks for your AI assistant.

Transfer to agent

  • Let a human agent observe or take control of the conversation.

Meeting organizer

  • Send automated reminders and allow your customers to schedule, cancel and reschedule appointments.

Delivery transparency

  • Automate delivery tracking by allowing customers to book and change delivery window, and ask them for feedback.

Product return

  • Allow customer to automatically find solutions for their product troubles and ask for returns.

Back in stock

  • Notify your customers when a product comes back in stock and enable the purchase with just a few clicks.

Location-based messaging

  • Send personalized marketing content based on customer profiles, location, and seasonal/regional trends.