Infobip Moments

by Infobip

Customer engagement solution

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Access the power of true omnichannel marketing

Infobip Moments is the ultimate customer engagement solution that drives personalized messages to maximize engagement throughout the customer journey. With seamless scalability and compatibility across all channels, it empowers businesses to create high-impact, code-free marketing campaigns. Leveraging valuable customer insights, Moments delivers relevant content in real time. By utilizing People, our customer data platform, you gain access to comprehensive customer profiles for targeted messaging. From tailored notifications to promotional content, it enables you to engage your audience effortlessly.

Top Features

  • Visual builder

    A codeless, drag-and-drop tool, Flow allows you to design communication using different channels, time settings, segmented audiences, goals and metrics, and much more.

  • Omnichannel capabilities

    Multiple channels, one communication flow. Use SMS, voice, email, mobile push and in-app messages (WhatsApp, Viber) to create interactions for any business scenario.

  • Behavior-based communication

    Trigger specific messages and steer the entire communication depending on customer activity.

  • Time triggered messages

    There are special or important dates, due dates & other significant moments. Use any of them to plan & implement relevant interactions with customers.

  • Analytics

    Measure the conversions every step of the way and adjust your settings and building blocks accordingly, or even pretest the communication using the audience segments or analyzing the funnel.

  • Connection between systems

    Integrations are possible via Call API. You can request the information from your system or database and save responses to Flow to help you design the conversation based on that information.

  • Inbound message flows

    Create a dynamic communication that relies on specific end-user responses.

Reviews

Resources

Infobip Moments - Human touch to communications

Add a human touch to your communications. Watch this video from Infobip to learn more.

Infobip Moments - Introducing Moments

Engage with personalized messages and create smart automated journeys with a single omnichannel customer engagement platform.

Infobip Moments - Build meaningful customer relationships with Moments

Meaningful customer relationship packed with little moments of human connection.