Connected experiences for the digital world

Enhance customer experience and boost productivity with real-time control using Puzzel Digital Engagement. Gain full control over your channels, aligning customer intent, context, and service availability to guide them seamlessly along the most suitable service path. With a proactive connection to the visitor's digital journey, this solution empowers you to optimize customer experience while driving service and sales productivity to new heights.

Top Features

  • Contact resolution

    Improve first contact resolution by directing customers to the right customer service channel for their particular enquiry, the first time.

  • Channel management

    Optimise channel management by routing customer enquiries according to their priority and your available resources.

  • Increase conversion

    Increase conversion by offering proactive and personalised assistance at key moments in the customer journey, e.g. during checkout.