EnTelegent Solutions MNS Monitoring

Top Features

• 5 levels of service and support

  Level 1 - Basic Circuit Ping Monitoring
  Level 2 - Circuit Ping Monitoring with Remediation
  Level 3 - Circuit Only Monitoring with Remediation
  Level 4 - Managed WAN
  Level 5 - Managed WAN Plus
  

• US-based network operations centers

  Our team of onshore network operations center professionals has the experience and expertise necessary to troubleshoot and isolate any issues, keeping a close eye on your system at all times. We quickly identify potential problems before they become an issue while tracking performance metrics and service level agreements (SLA) so that you can be certain you’re getting a superior level of service.

• Automatic customer and carrier incident notifications

  Depending on the level of service selected Client will receive up to 24/7/365 Proactive Monitoring with NOC Support, Fault Detection, Carrier and Customer Notification, Incident Resolution, Network Performance Alerting and Reporting, Device Change Management, Comprehensive Customer Portal, and Open API.

• Intuitive, user-friendly

  Our turn-key platform is engineered on a foundation of ServiceNow®, LogicMonitor (LM), and Sisense–utilizing digital workflows and cloud-based hosting to ensure an optimal user experience.