Fully integrated cloud-based UC & contact center solution

NEC UNIVERGE BLUE is a cloud-based unified communications and collaboration (UC&C) platform offered by NEC Corporation, a global technology company. UNIVERGE BLUE is designed to provide businesses with a comprehensive suite of communication and collaboration tools that can help improve productivity, streamline communication, and enhance customer engagement. Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go.

Top Features

  • Easy to set up, manage and use your phone system

    • Phone System (FREE models available)
    • Chat
    • Video
    • Screen sharing
    • File management
    • Archiving (new!)
    • Contact Center
    *Backed by NEC Stress-Free Cloud Experience.
    **90+ enterprise-grade features and 99.999% uptime.

  • Enagage contact center

    • A highly customizable cloud-based CX solution
    • Works side-by-side with Teams or directly within the native Teams.
    UNIVERGE BLUE ENGAGE Contact Center:
    • A highly customizable cloud-based CX solution
    • Easy deployment for remote / home workers.
    • Artificial Intelligence!
    • Call Bursting!
    • Interactive Voice Response (IVR)
    • Compatible with most CRM, ERP, and EHR systems!
    • Unified with UNIVERGE BLUE CONNECT

  • Extend your existing NECPHONE system to the cloud

    Turn every place into a flexible workspace with UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud! Extend your new and/or existing NEC phone system investment to UNIVERGE BLUE!

    ARCHIVE! your Communications Securely capture your organization’s calls, SMS, and chat conversations, and ensure the information is easy to find whenever it's needed with UNIVERGE BLUE ARCHIVE. Huge Differentiator from NEC!

    Cost Efficient

    With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.

  • Integrations

    Integrate communication workflows into the tools you use every day.
    • MS Office 365
    • MS Teams - Direct Routing
    • Slack
    • Dynamics
    • Salesforce
    • Sugar CRM
    • Zendesk
    • Zoho
    • G Suite
    • MS Outlook
    • Oracle
    • Epic (Electronic Health Records System)