SolarWinds® Web Help Desk
IT ticketing software
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Affordable help desk ticketing & asset management software
SolarWinds Web Help Desk is a web-based help desk ticketing and IT asset management software that is affordable, easy to use, and helps streamline your IT operations. It is designed to assist organizations in managing and resolving IT support and service requests efficiently. It is typically used by IT departments and support teams within organizations to improve their IT service management processes, enhance customer support, and maintain a record of all IT-related incidents and requests.
Top Features
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Ticket management system
Simplify ticket management to improve your help desk performance.
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Ticket tracking system
Automate your ticket tracking system to improve efficiency.
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Time and billing management
Complete billable time and other ticket updates via email, even without browser access.
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Software asset management
Software asset management helps discover, track and report on software in your infrastructure.
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Change management software
Automate change request and approval management, customize approval workflows and request tracking.
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Service request management software
Arm technicians with ITSM incident feature, automate ticketing workflows, and track performance in real time.
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IT help desk solutions
Save time and effort by automating ticketing management, including ticket creation, assignment, and escalation.
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IT asset management
IT asset management software helps discover, track, and report on hardware and software in your infrastructure.
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Incident tracking software
Simplify and support incident management processes by recording and prioritizing incidents.
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Help desk ticketing software
Automate ticket assignment, routing, and escalation to the right technician at the right time.
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Help desk SLA management
Configure, monitor and maintain all levels of service agreements with transparency to deliver service targets.
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Help desk reporting
Monitor real-time billing data, and tech performance, and track customer support needs before they become issues.
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Help desk integration
Help desk integration software allows you to convert network alerts into help desk tickets.
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Task management workflow system
Improve team performance with workflow process software.
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