Virtual Contact Center is a cloud based omnichannel contact center offering. Fully managed within application hosting facilities, Virtual Contact Center provides companies with a comprehensive library of customer support capabilities without requiring a costly investment in software, hardware, and support personnel.

With Virtual Contact Center, your customers can offer better customer service through a variety of voice and digital contact options including self-service and route customers more efficiently with intelligent contact routing tools. From hiring staff, training agents, staffing your contact center, and handling interactions - Virtual Contact Center provides your contact center with the tools required to provide an exceptional customer experience.

Because Virtual Contact Center is a complete in-network solution, a company's customer service agents only require a PC, Internet Connection, and a telephone to get started. Backed by strict Service Level Agreements your customers can have confidence in their contact center technology regardless of the geographical or physical locations of their agents.

Verizon Virtual Contact Center