Microsoft NCE Dynamics 365 Intelligent Order Management for Nonprofit

by Microsoft

Adapt quickly and fulfill efficiently

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The features of an Intelligent Order Management

Implementing an order management system that complements its current infrastructure is vital to capitalize on the digitization of sales and its subsequent acceleration. Order management functionality can be the deciding factor in your business’s success.

An OMS offers support within five areas in the order management process:

  • Accounting integration - Comprising of all the financial data allocated from your OMS to teams like accounting, accounts payable, and accounts receivable, helping your team to streamline your financial data, and eliminating the need to reenter or transfer manually.
  • Customer database - All of your customers’ contact information and activity that helps service representatives recognize all your most profitable users.
  • Inventory management - Providing a consolidated view of your inventory to manage and track inventory stock levels, as well as algorithms that route orders to the next suitable warehouse and the best shipping options. These algorithms will be used through the entire inventory management process stages: picking, packing, shipping, and tracking.
  • Sales channel - Your OMS will receive and consolidate order information through all points of sale, including online, in-store, and customer service orders. This could also include support orders from global regions with multiple currencies.
  • Sales support - Product information is updated in real time, supporting your omnichannel customer returns and exchanges.

By using an OMS platform to help in those areas of business, your company can:

  • Fulfill customer needs across multiple channels for a seamless e-commerce experience, eliminating your team’s time on fulfilling orders and training teammates. It also gives a high-level overview of orders, cutting down on mistakes and human errors, and putting all the real-time data you’ll need in a single location.
  • Eliminate manual processes.
  • Report and forecast inventory needs to avoid over-ordering or overselling. During unexpected demand fluctuations, you’ll be able to connect to your inventory channels to enact a merchant-fulfilled strategy.
  • Integrate across company systems like ERP, including warehouses, customer service teams, and accounting.
  • Take orders from multiple countries in multiple currency types. As the world becomes globalized, your team needs to be prepared so you’re able to grow in new markets with ease.

Some tasks that an OMS can handle are:

  • Optimizing and automating order fulfillment.
  • Mitigating process disruptions.
  • Managing the order lifecycle.
  • Responses to ever-changing business models.