Zendesk
Customer service and engagement platform
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Align teams & technology around what matters most—the customer
Zendesk is a cloud-based help desk system that consolidates customer inquiries from various channels like email, phone, chat & social media into a single interface for agents to manage efficiently. We offer advanced features, including ticket forms, predefined responses, analytics & integrations, to enhance productivity, customer satisfaction, and decision-making. Our scalable platform allows businesses to start small & gradually expand their capabilities as their needs grow, from replacing a shared email account to managing complex customer interactions. In addition to customer service, we have expanded our offerings to include sales automation, social media management & other CRM capabilities through acquisitions & product developments.
Top Features
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Drive better conversations
Offer rich, personalized conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.
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Maximize agent efficiency
Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.
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Adapt faster to change
Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.
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Additional Information
Terms & Conditions
Terms of Service
https://www.zendesk.com/company/agreements-and-terms/terms-of-use/
Privacy Policy
https://www.zendesk.com/company/agreements-and-terms/privacy-notice/