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Microsoft NCE Dynamics 365 Customer Insights for Education
Leading enterprise customer data platform
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Get richer view of customers
Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.
Enrich data and predict intent
- Enrich profiles with diverse data sources, including proprietary intelligence, and unlock predictions with prebuilt AI models.
Create customer segments
- Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.
Respect consent and privacy
- Add consent data during the unification process using automatic data refresh to ensure that your organization meets privacy and security regulations.
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Deliver real time journeys
Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.
Boost engagement with AI
- Deliver tailored experiences with the right message at the right time using AI-driven channel selection.
Nurture and share leads
- Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards.
Reach customers where they are
- Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey.