Zendesk Tymeshift

by Zendesk

Workforce management solution

 Write a review
Contact Us Buy Now

Watch demo

Delivering better customer service

With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.

Starting at $18.00 /Month
View pricing

Top Features

  • Improve productivity

    Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.

  • Manage costs

    AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.

  • Protect your time

    With auto schedule, personalize each team member’s shift, saving time for both managers and agents.

  • Empower agents

    Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.

More Features

Reviews

Resources

Zendesk Tymeshift - Reporting Features and Metrics

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk Tymeshift - Tips and Tricks

At this webinar, we'll cover the most used Tymeshift Easter eggs that provide immediate value and enhance your Tymeshift experience.

Additional Information

Terms & Conditions

Terms of Service
https://www.zendesk.com/company/agreements-and-terms/terms-of-use/

Privacy Policy
https://www.zendesk.com/company/agreements-and-terms/privacy-notice/