Zendesk Gather

Discover content easily

• Users can easily find relevant answers and inspiration by searching through organized community posts and topics.

Keep conversation flowing

• Create a new discussion quickly using a WYSIWYG editor, or suggest similar posts to avoid duplicate threads.

Highlight top posts

• Present relevant content by featuring posts worth highlighting.

• Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face, and let them vote on helpful content. Reward top users with badges—and build trust in your business and between users. That way, everyone’s a winner.

Engage the discussion

• Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.

Let users help run the show

• Keep forums clean and safe by managing members' access. Empower your most trusted users to monitor conversations by granting varying levels of permissions to different moderator groups.

Customize your brands

• Create multiple communities for various audiences, regions, or brands. Customize with out-of-the-box themes or use code or APIs to design sophisticated customizations for an enhanced community experience.