LogicMonitor Layered AI
GenAI for IT observability
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From alert fatigue to AI-driven efficiency
LogicMonitor Event and Alert Intelligence, known as Edwin AI, serves as your intelligent ally in IT management. We harness advanced machine learning to anticipate issues before they escalate, transforming complex alerts into clear, actionable insights. By correlating and normalizing alerts, we reduce noise by up to 95%, allowing your team to focus on strategic initiatives rather than getting bogged down by incident management. Our solution integrates seamlessly with ITSM tools for automated ticketing and provides real-time summaries that empower your operations. With Edwin AI, you can proactively manage your IT landscape, ensuring business continuity and enhancing overall efficiency.
Top Features
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Quick time to value
• Get up and running with production data in under a day with no lengthy training period.
• Receive real-time summaries to quickly acknowledge and route tickets.
• Perform autocorrelation to avoid delays in escalation. -
Accelerate resolution
• Exponentially scale IT operations with your real-time GenAI assistant, moving from daily firefighting to proactive operations.
• Open and customizable machine learning models that target alert and enriched CMDB data relevant to your business. -
Consolidate workflows
• Accelerate cross-domain incident resolution and prevent war rooms by grouping related alerts from multiple domains into a single ticket.
• Quickly resolve first-level support tickets automatically or seamlessly route the tickets to the appropriate team with Edwin AI. -
Prioritize critical issues
• Compress up to 97% of alert volume, dramatically reducing alert fatigue while preventing crucial issues from slipping through the cracks.
• Pinpoint the casual alert and identify patterns with automatically generated tags and insight timeline.
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