Zendesk AI Agents Advanced
Summary
Zendesk AI Agents Advanced
Enhancing support via advanced automation
Quotes are typically delivered within 1-3 business daysOrders are typically fulfilled within 3-5 business days
Overview
Elevate CX, empower agents, & enhance efficiency
Zendesk AI Agents Advanced is an upgrade to Zendesk’s AI agent functionality. This includes all the features of the AI agents - Essential level, in addition to advanced capabilities such as conversation flows that combine generative and scripted responses, comprehensive API access, and advanced analytics. It is available for purchase for Suite and Support plans that enhances the AI agent functionality in Zendesk.
Starting From
$2,250.00Month
Features and Benefits
Specifically designed to significantly increase your automation rates.
Works well in complex customer service scenarios.
Reviews
Customer Reviews
1-3 of 449 reviews
Verified User in Marketing and Advertising
- Marketing and Advertising
2/8/2019
Useful CRM for Marketing.
What do you like best about the product?
Organizational structure and custom capabilities.
What do you dislike about the product?
Could use more customized features and transferable data points.
Sean D.
- Business Development Representative at Groupon
- Groupon
- Internet
7/8/2017
Base is nice
What do you like best about the product?
I like how I am able to be more organized with base. It lets me put accounts where I like to put then and provides me with valid info I use everyday when it come to me calling accounts.
What do you dislike about the product?
I can't think of anything. Sometimes maybe it can be a little slow when I first turn on my computer.
Additional Information
Questions And Answers
No questions have been asked.
Resources
Zendesk AI Agents Advanced - An introduction to AI agents
In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX.
Customer S.
Excellent CRM and Sales tool!
Zendesk has made it so easy to use and allows me to cater to my business specifically. I have been able to track communication between leads and customers easily and automatically with the ability to link emails to users. IT has worked for us for over 3 years from the very beginning start u ages till now -it's grown with our business smoothly and successfully
I do not like how the top right search bar has a dropdown smart search not in chronological or any known order. Overall the search bar is not perfectly functioning which can be somewhat frustrating.