LogicMonitor Support

by LogicMonitor

Technical support for customers

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Standard

Each member of the LogicMonitor Standard Support team has completed our 10-Week on-boarding training program, is a LogicMonitor Certified Professional, and is on a continuous training plan towards becoming a Subject Matter Expert in multiple areas of LogicMonitor or the underlying technologies that the product uses.

Premier

  • The Premier Support team is a dedicated group of Senior TSEs with an extensive background in supporting the LogicMonitor platform AND a proven track record for handling complex requests WHILE maintaining the highest customer satisfaction. Members of the Premier Support team have also received advanced training outside the scope of standard support that enables them to better handle our customers complex requests in a timely manner.