Simple and easy to use. Easy for our customers to report issues and for support team to respond, follow up, track and report. On boarding was easy. Sarah was a great help to our team in learning the features and best practices for set up. So many features.

So far not much found that we don't like. Adding in external response additional email responders is an extra step or two, but it is not bad.

There are so many things that I like about Samanage. To start with the entire team that worked with me on purchasing, setup/configuration, success management were all really great and were easy to work with. They are very responsive to any question I had...usually had a response back within an hour. As for the Samanage Cloud Portal it offered more than we had with Spiceworks. I am now able to combine my inventory database, procurement records and help desk all into one package. The fact that it is cloud based allows me to access it from anywhere instead of having to make sure I am at specific computers to access specific software pieces that made up our old system.

I wish that it allowed the positioning of fields and offered the capability to do depreciation within the Asset portion of the inventory.

It's been a great way for my team and I to manage our projects and assignments. It takes the guesswork out of people's role and responsibilities, deadlines, etc.

It can be hard to manage the flow of email notifications.