Microsoft Dynamics 365 Customer Service
Earn customers for life
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End-to-end solution that delivers constant support across channels
Microsoft Dynamics 365 Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service. We are an all-in-one, customer experience-focused platform that specializes in delivering the best customer support and service possible. We offer industry-leading solutions across all channels that your customers use, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA, entitlement management, and scheduling services. We fully connect with Microsoft 365, which provides users with a full 360-degree view of every department's relationship with the customer, all from within Microsoft Dynamics 365 Customer Service.
Top Features
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Provide self-service support
Automate self-service with virtual agents and rich knowledge-based portals.
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Personalize customer service engagements
Personalize customer interactions with tailored experiences.
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Empower teams with tools for increased agent productivity
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
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Deliver proactive service with IoT
Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.
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Optimize service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
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Additional Information
Terms & Conditions
Terms of Service
https://www.microsoft.com/licensing/docs/customeragreement
Privacy Policy
https://privacy.microsoft.com/en-us
Email
help@appdirect.com
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