End-to-end solution that delivers constant support across channels
Microsoft Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service. This is an all-in-one, customer experience-focused platform that specializes in delivering the best customer support and service possible. It offers industry-leading solutions across all channels that your customers use, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA, entitlement management, and scheduling services. It fully connects with Microsoft 365, which provides users with a full 360-degree view of every department's relationship with the customer, all from within Microsoft Dynamics 365 for Customer Service.
Provide self-service support
Automate self-service with virtual agents and rich knowledge-based portals.
Personalize customer service engagements
Personalize customer interactions with tailored experiences.
Empower teams with tools for increased agent productivity
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Deliver proactive service with IoT
Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.
Optimize service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Microsoft - Dynamics 365 for Customer Service - Deliver always-on service anytime, anywhere
In times of uncertainty, depend on Dynamics 365 Customer Service, Customer Service Insights, Field Service and Remote Assist to help you deliver exceptional always-on customer support and service.
Microsoft - Dynamics 365 for Customer Service - Empowers Agents
Dynamics 365 for Customer Service empowers agents to solve cases faster and provide differentiated levels of support. Watch this video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.
Microsoft - Dynamics 365 for Customer Service - Meet the Customer Service Hub in Dynamics 365
Engage with customers on any channel or device to get a unified view of service issues and create an effortless support experience. Provide faster resolutions to customers with the Customer Service Hub in Dynamics 365.
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