End-to-end solution that delivers consistent support across channels
Microsoft Dynamics 365 for Customer Service, Enterprise Edition (Faculty Pricing) unifies the way people experience your business—across self-service, peer-to-peer service and assisted service. It is an all-in-one, user experience-focused platform that specializes in delivering the best user support and service possible. It offers industry-leading solutions across all channels, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA and entitlement management, and scheduling services. On top of that, it provides completely configurable automation and business rules that allow companies to adhere to industry standards on their own.
Make agents’ work effortless
Help agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time.
Optimize service operations
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Enable intelligent self-service
Help customers help themselves with virtual agents and knowledge base portals.
Show them you know them
Recognize and quickly connect with customers to personalize and secure interactions.
Meet customers where they are
Connect with customers on their preferred channel and deliver consistent experiences.
Terms & Conditions
Terms of Service