Microsoft Dynamics 365 for Customer Service, Enterprise Edition (Faculty Pricing)
Smarter customer service capabilities
End-to-end solution that delivers constant support across channels
Microsoft Dynamics 365 for Customer Service, Enterprise Edition (Faculty Pricing) unifies the way people experience your business—across self-service, peer-to-peer service and assisted service. It is an all-in-one, user experience-focused platform that specializes in delivering the best user support and service possible. It offers industry-leading solutions across all channels, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA and entitlement management, and scheduling services. On top of that, it provides completely configurable automation and business rules that allow companies to adhere to industry standards on their own.
Make agents’ work effortless
Help agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time.
Optimize service operations
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Meet customers where they are
Connect with customers on their preferred channel and deliver consistent experiences.
Show them you know them
Recognize and quickly connect with customers to personalize and secure interactions.
Enable intelligent self-service
Help customers help themselves with virtual agents and knowledge base portals.
Microsoft - Dynamics 365 for Customer Service - Deliver always-on service anytime, anywhere
In times of uncertainty, depend on Dynamics 365 Customer Service, Customer Service Insights, Field Service and Remote Assist to help you deliver exceptional always-on customer support and service.
Microsoft - Dynamics 365 for Customer Service - Empowers Agents
Dynamics 365 for Customer Service empowers agents to solve cases faster and provide differentiated levels of support. Watch this video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.
Microsoft - Dynamics 365 for Customer Service - Meet the Customer Service Hub in Dynamics 365
Engage with customers on any channel or device to get a unified view of service issues and create an effortless support experience. Provide faster resolutions to customers with the Customer Service Hub in Dynamics 365.
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Terms of Service