Start with smarter customer service capabilities
Microsoft Dynamics 365 for Customer Service offers you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life. The agent experience is at the heart of Dynamics 365 Customer Service. The key to improving customer satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
Make agents’ work effortless
Help agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time.
Make your agents' jobs easier
Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.
Optimize service operations
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Meet customers where they are
Connect with customers on their preferred channel and deliver consistent experiences.
Enable intelligent self-service
Help customers help themselves with virtual agents and knowledge base portals.
Show them you know them
Recognize and quickly connect with customers to personalize and secure interactions.
Terms & Conditions
Terms of Service