IntelePeer

Low/no

• Whether you are a coding master or have no experience, the platform is for everyone.

Omni-channel Automations

• Omni-channel communications integrated seamlessly into your customer experience and business workflows.

Actionable insights

• They provide full visibility into your communications data with built-in on-demand analytics, so you don’t have to bring your own.

Ready to use AI

• Use Al to deliver more personalized experiences, guarantee happy customers, and increase agent performance.

Track customer interactions

• Historical trends
• Call volume
• Location performance

Open APIs

• Two-factor authentication
• Integrate existing applications
• Standardized data connectors

Natural language processing

• Speech recognition
• Speech-to-text & text-to-speech
• Sentiment and tonality analysis

Custom data analysis

• Explore and filter data
• Visualize data
• On-demand reporting

Predictive decision making tools

• Self-service options
• Anomaly detection
• Threshold alerts

Enable Teams calling

• Secure, reliable, and flexible voice communications. Whether you’re migrating from Lync or Skype for Business or already using Teams for messaging and meeting, they have you covered with everything you need to deploy calling capabilities for Microsoft Teams.

Direct routing for Microsoft Teams

• Flexibility and control for a seamless migration. Direct routing lets you connect to the PSTN with a complete solution, or you can bring your own SBC. Migrate to the cloud on your terms, it can support your legacy premise-based solutions alongside your new Teams deployment. Gain more control, scalability, resiliency, and cost-efficiency.

Calling plans

• Choose your deployment option. Direct routing is complex and time-consuming. Let us handle the heavy lifting with the managed provisioning service. If you want to get in on the action, meet us in the middle with a combination of managed and self-service options. Or completely DIY with your own SBC and the calling plans.

Omni-channel campaigns

• Conduct surveys and promptly receive feedback
• Pair with Atmosphere SmartFlows® to personalize and customize conversations
• Provide interactive experiences rather than one-off messages Pair with Atmosphere SmartFlows® to personalize and customize conversations Conduct surveys and promptly receive feedback

Scheduling

• Input time zones to avoid calling your customers in the middle of the night
• Configure automatic retries to try again when a call is not answered
• Set days and time windows to reach customers when they’re most receptive

List management

• Use contact lists to customize campaigns with customer names or other data
• Upload lists of contacts that can be saved and reused

Enhance communications

• Create more contextual and personalized interactions. Automate outbound communications from your CRM to manage conversations across the enterprise. Quickly resolve customer inquiries by updating tickets and customer information. Create an intelligent voice and messaging bot based on your CRM data interactions to enhance the customer experience.

Easily integrate

• Connect platform with your third-party applications. With Atmosphere SmartFlows®, you can easily build communications-enabled workflows that are integrated with your existing processes. Use open APIs to build and embed voice, SMS, and social messaging channels in your applications—kick-off processes based on internal and external interactions.

Add voice capabilities

• Drag and drop voice into workflows. Easily create voice-enabled call flows for inbound and outbound interactions.

Access analytics & reporting

• Monitor and improve performance. With robust analytics built into our platform, you’ll get actionable insights into your calling data.

Enjoy voice quality & reliability

• Rock-solid, enterprise-grade voice solutions. No jitter or latency issues here; keep your zen with our secure and reliable, high-quality voice network.

Handle calls

• Streamline inbound calling with automation. Provide automated self-service for customers with voice-enabled bots and business application integrations.

Natural language processing

• Detect the language of a given text to aid in routing or analysis
• Measure sentiment and tonality of text responses
• Allow customers to speak their input with built-in speech recognition

Automated routing

• Route calls based on percentage so no call center gets overloaded
• Route calls based on time of day and day of the week
• Route calls to local agents based on incoming area code

Built-in integrations

• Social media integrations (WhatsApp and Facebook)
• Integration guides for commonly used apps like Slack, Jira, Salesforce, and more
• IBM Watson, Amazon Web Services, and Google Cloud

Social messaging

• Other platforms via API
• WhatsApp integration
• Facebook Messenger integration

SMS messaging

• 1-way alphanumeric IDs
• Short Code support
• 2-way via Long Codes and Toll-free

Useful insights

• Message by type
• Message status
• Messages sent and received

Scalable & flexible

• Add capacity to meet growth. Easily adjust your number of trunks depending on your business needs. Cloud-native architecture gives you access to unlimited capacity when you need it.

Disaster recovery

• Have a backup plan before you need one. Ensure business continuity with redundant trunks and geographic routing capabilities.

Security

• Enjoy peace of mind. TLS/SRTP encryption and support for VPN and Direct Connects keep your network and data safe and sound.