8x8

by 8x8

Cloud communications platform

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Power your business with unified customer & employee experiences

8x8 is a leading cloud solution, transforming the future of business communications. With over a million business users worldwide, our real-time analytics and single integrated platform help enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Solutions Offered
UCaaS | CCaaS | XCaaS | Microsoft Teams Integration | CPaaS

Top Features

  • Top 5 things that make 8x8 different

    • Company-wide Collaboration - AI-powered employee and customer workflows; tailored experience for everyone; single directory with real time presence
    • Unified Administration - one administration interface; mix and match users' single deployment for contact center and employee communications
    • Single integration Framework - 50+ business productivity and CRM integrations; deep Microsoft Teams integration for employees and contact center agent; Open APIs
    • Cross-platform AI & analytics - Real-time organization-wide reporting; Recording, coaching, and speech analytics; AI-powered insights
    • Single point of accountability - 99.999% uptime SLA; One governance, security, data privacy policy; 35+ global data centers; 24/7 support

  • Top 5 benefits

    • Integrated: One platform with business phone, video conferencing, chat, contact center and APIs for secure, reliable communications that keep your business ready, responsive and resilient
    • Reliable: 8x8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality
    • Insightful: From call activity reporting to AI-driven speech analytics and virtual agents, 8x8's unique ability to bring together and analyze data from across all your communication touch points provides unique insights that drive productivity improvements, cost savings and revenue growth
    • Secure & Compliant: 8x8 protects your business using the highest levels of data security, privacy and compliance - verified by 3rd party security and compliance certifications
    • Industry-Leading Channel Program: 8x8 Partners have access to a host of marketing and sales support services, including assistance identifying prospects and strategies to maximize close rates

  • Top 5 things to know

    • XCaaS by 8x8 provides the only integrated cloud platform for contact center, voice, video, chat, and APIs
    • 10-time UCaaS Gartner magic Quadrant Leader, more than any other provider
    • 7-time CCaaS Gartner Magic Quadrant Challenger, the only provider featured in both UCaaS and CCaaS Gartner Magic Quadrants
    • One guaranteed 99.999% SLA for all of your communications
    • Our robust XCaaS platform offers the ability to “mix and match” license types based on individual employee needs

  • Top 5 customers

    • MultiSite
    • Global
    • Microsoft Teams users that need robust enterprise point to point calling
    • Multiple communications apps and/or vendors - consolidation
    • Whether you’ve got 10 employees or 10,000—one office or 1,000—8x8’s XCaaS platform brings it all together

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