FirstComm

by FirstComm

Elevate network flexibility with SD-WAN

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Unified Communications

We live in a world that revolves around real time connections. From business phone systems (think PBX & VoIP) and video conferencing, to instant messaging and collaboration tools, these communication resources are vital for everyday engagement. Cloud communications, (aka) “Unified Communications”, “UCaaS” or “UC” continues to connect companies across the globe. And with remote work evolving, aligning the right voice and collaboration solutions will help you build a stronger future for your business.

Optimize Team Productivity

  • CRM Integration - Access detailed customer data through your phone system by integrating your CRM, allowing you to personalize each customer interaction.
  • Intuitive User Portals - Easily access voice and messaging resources in one intuitive user portal. No complicated technology, just clear and simple useability.
  • Instant Messaging/SMS - Need a quick response and don’t want to pick up the phone. You can message through your mobile or desktop quickly and easily.
  • Never Miss a Call - Ensure business calls are always answered whether the team is in office, at home or on the move – calls get to where they need to go.
  • Team Collaboration - Real-time collaboration tools allow employees to share ideas, make/receive calls, send documents, and connect instantly.

SD-WAN

With rising bandwidth costs and the shift to cloud in full effect, companies are looking for new ways to enhance network performance, reduce bandwidth costs, strengthen security, and improve scalability. With legacy networks struggling to keep up with virtual demands, many are looking to SD-WAN solutions to unify and boost network capabilities.

Future Proof Your Network Performance

  • Reduce Costs - With the flexibility to use wired or wireless broadband, you can slash bandwidth costs and utilize zero-touch deployment for faster utilization.
  • Reporting & Analytics - Through weekly reporting tools, performance and quality can be monitored, ensuring traffic is properly routing for operational excellence.
  • Automatic Failover - By using multi-path technology, you can ensure your network stays up and running when the unexpected happens.
  • Improve Application Performance - With direct, secure access to enterprise and cloud apps, companies can access and optimize application performance as needed.
  • Prepare for Cloud Migration - Choose to utilize hybrid, multi-cloud and/or SaaS functionality as your business needs, clearing a path for cloud evolution.

Managed Security

The shift towards cloud based, virtual business operations has been exponential. Although this evolution has had a positive influence on how we connect, significant challenges with data and network breaches have also emerged. Data breaches severely damage a business’s reputation, partner relationships, and customer’s trust. Considering many organizations are still expanding the scope of security resources, implementing robust cyber security strategies are more vital now than ever before.

Protection that Ensures Peace of Mind

  • Data Loss Protection - System identifies confidential, proprietary, and regulated data leaving the network - Preventing unexpected data leaks, through.
  • Intrusion Protection & Filtering - Protect your business data and assets by identifying, blocking and reporting cyber threats - keeping data integrity strong.
  • Anti: Virus, Spam & Malware - Protect your assets, network, staff and customers by securing your connection points – whether in office or remote.
  • Next-Generation Firewall - Protect network traffic from internal and external threats – packet filtering, IPSec, SSL, VPN, network monitoring & more.

SIP Trunking/Voice Services

Companies across the globe depend on virtual tools to stay connected. The truth is that these essential tools rely heavily on high-quality voice resources. In fact, the business voice (aka VoIP) space is a vital building block for communications in every business across the world. With many companies still relying on legacy voice resources, companies are having to re-approach business voice strategies due to continual operational challenges and mounting company expenses.

Enhance Business Call Capabilities

  • Call Analytics Dashboard - Capture key call data for operational reporting to enhance customer service efforts, improve call quality and optimize call traffic activities.
  • Toll-Free Numbers - In addition to having local DIDs, SIP Trunking also supports 800 and other toll free numbers allowing pairing between local and toll free numbers.
  • Seamless Integration - Because SIP is the industry standard for voice, it’s supported by most modern VoIP equipment, such as IP PBX systems, desk phones, and more.
  • Disaster Recovery - In an emergency, power outage, or other unexpected event SIP trunks can be rerouted to alternate locations so that business can continue as usual.

Contact Center

As business communications evolve and customer expectations mature, companies are shifting to refine and unify client data to personalize customer engagement with your brand. However, without quick access to detailed customer info, clients can become frustrated and lose trust in your brand. To avoid this, companies need new strategies that improve customer profiling, for a complete 360° customer view.

Personalize Client Interactions

  • Agent Quality Assurance - With easy-to-use reporting tools, measure agents call activities, optimize staff performance and ensure staffing is sufficient for peak seasons.
  • Dynamic Notifications - Offer flexibility with communication paths based on your customers preference. Connect through SMS, email, or calls - we make it simple.
  • Real-Time Analytics & Reporting - Enjoy real-time visibility into call activities, customize and pre-define reporting for workforce measurement, and drive strategic forecasting.
  • CRM Integrations - Easily integrate with many of the leading CRM solutions for optimal data alignment: Salesforce, Zendesk and Dynamics are just a few.