Aircall

Set up your call center in minutes

• Simplify call center setup so your support and sales teams can get up to speed sooner. Invite your agents, organize your workflows, and open for business anywhere.

Work efficiently as a team

• Build IVR menus and smart routing rules to direct callers to the right agent every time. Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.

Track progress toward KPIs

• Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting. Adapt strategy in the moment to minimize missed calls and achieve your objectives.

Get context on every call

• See the customer’s name and previous interactions as soon as the phone rings with Insight Cards that are integrated with 100+ help desks and other tools, including live chat. Personalize your customer service to delight customers and resolve tickets faster.

Cut down on manual data entry

• Gain hours each week by automatically syncing call notes and tags to your help desk so your agents can spend less time logging information and more time helping customers. Ensure data accuracy by automatically recording all inbound and outbound calls.

Connect customers with the most relevant agent

• With Smartflows Call Routing, managers can build inbound call flows on a visual canvas and click to implement. Deliver first-touchpoint resolutions by automatically routing customers to the most relevant team or agent. Ensure customers receive service tailored to their needs by routing calls based on IVRs, business hours, and team specialties.

Speed up onboarding and monitor performance

• In a few clicks, create new users and numbers in 150+ countries. Onboarding is simple with our easy-to-use platform and training features like call whispering and coaching. Keep an eye on individual and team performance with our live dashboard. Use in-depth analytics to identify and respond to trends in customer communication.

Maintain call quality and reliability

• Built on AWS with multiple data centers globally, we deliver the highest-quality communications with 99.99% uptime, opus codec audio transmission, and dynamic carrier switching. We offer support by chat, email, and phone from our offices across EMEA, APAC, and North America.

Foster productive—yet personalized—selling

• Connect Aircall to CRM tools like Salesforce or HubSpot to surface contact details and previous call notes and power more personalized customer interactions. Ditch manual dialing with powerful tools like PowerDialer and Click-to-Dial so reps can reach their quotas faster. Limit manual work by having all call activity automatically synced to your CRM.

Gain visibility into team performance

• Track individual and team activity to identify trends and understand how talk time is translating into bookings, demos, and buying decisions. Use tags to categorize your calls for easy reporting. Use data from analytics to make informed decisions on quotas, revenue targets, and capacity planning. Export Aircall data into your BI tools via our open API or integrations to manage all reporting in one place.

Coach and get your team up to speed quickly

• Get new teammates up and running quickly and support them during their ramp-up period with call coaching. Use our real-time activity feed to see which reps are in calls so if they need help, you can be there for them when it counts. Review call recordings to understand common customer interactions and accelerate your team’s learning curve.

Get set up, then customize as you go

• Create numbers in 100+ countries and begin onboarding teammates from multiple departments by the end of the day. Then adjust your settings whenever business demands — all from the comfort of our web, desktop, or mobile apps.

Easily integrate with CRM & Helpdesk

• Automatically sync call details to your CRM and Helpdesk to save time and avoid switching back and forth between systems. You’ll be able to review call recordings; check the history of each account, lead, or contact; and see full context around every conversation.

Gain visibility into call metrics

• See who’s on a call and who’s available at any moment. Learn why inbound calls are being missed, spot longer-than-usual hold times, and track historical trends to boost both individual and team performance.

Connect Aircall to your e-commerce platform

• Aircall instantly integrates with the merchant platforms your store is built on such as Shopify or BigCommerce.
• As soon as the phone rings, contact and order details appear in the Aircall phone—no need to spend time searching for the right record.

Reduce resolution time

• Make sure your shoppers are directed to the right agent every time thanks to advanced call routing and IVR, and maximize first-call resolution.
• Provide better shopping experiences by viewing customers’ full histories, helping you solve issues faster and provide a personalized service.

Track call activity and make better staffing decisions

• Keep a close eye on critical KPIs like missed call rate, calls per agent, and agent availability, setting yourself up to deliver better customer experiences.
• Track all call activity live in our Activity Feed and quickly adjust workflows to meet demand.

Easy, remote-first solution

• Aircall is easy to set up and keeps teams connected—no matter where their desks are located.
• Connect immediately with 80+ integrations and customize with our Webhooks and Open API to fit your specific needs.

Get set up in minutes

• No hardware. No headaches. Just an easy-to-use dashboard and phone app that you can access from your computer or mobile device. Create numbers in 100+ countries, invite teammates, and start making and receiving calls today.

Be there for your callers, every time

• Set up your call flow to route calls to the person or team best positioned to help. Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups. Customize music and messages to keep callers informed while waiting or during closed hours.

Reach more donors

• Ramp up your fundraising call efforts with timesaving tools like click-to-dial and PowerDialer. Set up local phone numbers in your target region to improve pick-up rates, and use call tagging to organize campaigns. Integrate with CRM software to streamline operations.

Gain visibility with call metrics

• See a real-time view of who’s available, who’s in a call, and how long callers have been waiting. Use analytics to download data and track historical trends for reporting and accountability, and uncover insights to help you meet your goals.