8x8 Contact Center
Create winning experiences
Connect & collaborate easily with agents, employees and customers.
8x8 Contact Center is a complete, reliable, and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on a single cloud communication platform, this service makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. Moving contact center operations to the cloud means there’s no hardware to buy or software to install. This means a faster return on investment (ROI) for your business while providing superior customer service.
Top Features
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Reliable, easy, and secure
Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.
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Reduce IT Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success. with an all-in-one, fully browser-based product that requires no downloads, no coding, and no hassle.
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Customer-centric
Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
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Adaptive analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
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