Convergia CxC 3CX

by Convergia

Cloud PBX phone system

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Business SMS Messages with 3CX

Send and receive business SMS messages from 3CX. All messages are monitored. Use SMS marketing to boost business and drive customer engagement. Incoming messages are assigned to a queue of agents.

Send a SMS from your 3CX business number

  • Send and receive SMS / MMS from the web & smartphone apps
  • Route incoming text messages directly to queues, not individuals
  • Send promotional texts with the latest offers & deals
  • One-way SMS with alphanumeric sender ID for notifications

Manage messages and increase productivity

  • SMS, Facebook & Live Chat messages are centrally managed
  • Prioritize messages in the queue to ensure timely replies
  • Includes reports for insights into text messaging effectiveness
  • Match contacts to an integrated CRM for universal contact tracking

Automate Call Flows with 3CX Call Flow Designer

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of.

Automate call handling

  • Route calls based on time of day or customer input
  • Authenticate callers based on customer ID or other input
  • Automatic outbound dialer & callback scheduler
  • Implement a voice payment gateway

User-friendly drag & drop interface

  • No programming required – graphical interface with drag & drop
  • Visually design applications in hours rather than weeks
  • Include control components such as conditions, loops, and variables
  • Multi language text to speech and speech to text

Ready to use call flow building blocks

  • Fully configurable, pre-built components
  • Implement voice input, record, email sender, menu & more
  • Secure & private authentication, user input & credit card
  • Components for encryption, CRM lookup, database access & more

Automate responses using text to speech

  • CFD uses NLP (Natural Language Processing) capabilities
  • Leverages Text to Speech (TTS) and Speech to Text (STT)
  • Recognizes over 120 languages and variants
  • Able to customize the pronunciation of words

3CX CRM Integration

Know exactly who is calling and have the customer record open before picking up the phone.

  • Save your agents’ precious time and boost customer satisfaction
  • Automatically create new contacts and answer existing leads with a personalized greeting
  • Resolve issues faster by having immediate access to customer service records
  • Click2Call directly within any CRM or helpdesk platform
  • No copying and pasting of numbers and calls are journaled for future reference
  • Easily done when integrating your CRM or helpdesk system with 3CX!

Leverage and integrate your CRM and 3CX investments

  • Matches caller ID to a record in your CRM
  • Creates a new customer record for new numbers
  • Logs call to the customer record so you can see call history
  • Impress customers and save your staff tedious searching time

Improve your sales force efficiency

  • Launch calls in a single click right from your CRM
  • Save agents time by automatically popping up customer records
  • Automatic call journaling removes tedious manual call entries
  • Build custom call flows to automate questions and workflows

3CX supports popular CRM and helpdesks

  • Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
  • Convergia can add new CRM custom integrations with 3CX REST API