Vonage Contact Center (VCC)

by Vonage

Cloud contact center software solutions

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Platform that unifies business communications & contact centers

Vonage Contact Center is a CRM-integrated contact center solution designed specifically for mid-market businesses. It brings unified communications and contact center technology together to deliver a superior customer and agent experience while reducing IT complexity and lowering operating costs. It provides customers with an integrated offering (from carrier to application) that simplifies communications with one partner for service and support. All backed by proven 99.999% reliability delivered on a carrier strength network.

Top Features

  • Full CRM integration

    CRM customer data and insights help deliver personal and positive experiences.

  • Right data at the right time

    Customized dashboards provide an instant view of engagement histories.

  • Omnichannel

    Quick routing to reach customers on their channels of choice.

  • Efficiency and the CX

    Automated resources create time to address more complex customer concerns.

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Resources

Vonage Contact Center (VCC) - An in-depth overview

Learn about the Vonage Contact Center platform and its main features, all seamlessly integrated with Salesforce.

Vonage Contact Center (VCC) - For Sales Cloud

Learn about Vonage Contact Center for Sales Cloud - Dialer, speech analytics solution Conversation Analyzer and Gamification.

Vonage Contact Center (VCC) - For Service Cloud

Learn about Vonage Contact Center for Service Cloud - Omnichannel with voice, personalized experiences with Dynamic Routing,
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