Nextiva NextOS

by Nextiva

Customer experience management software

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Track and share information across your business

Nextiva NextOS is a platform that allows companies to connect all communications channels with Nextiva’s business applications. We eliminate the need for several siloed, individual applications. The NextOS platform provides ready-made solutions to help organizations operate with a centralized view of their customers. More business applications are available that address the top challenges of our customers. Companies can grow faster by using NextOS for their phone system, sales, helpdesk, automation, and collaboration software. The platform’s integrations give you the freedom to use our platform at your own pace. We also provide ready-made solutions to help organizations operate with a centralized view of their customers.

Top Features

  • Unify communications

    A single powerful platform with phone, email, chat, and SMS that captures and analyzes all data for every interaction.

  • Deliver smarter experiences

    Intelligent tools are at your fingertips. Streamline pipelines, manage cases, and proactively resolve issues.

  • Make better decisions

    Nextiva Analytics connects the dots, turning raw data into actionable insight for your business.

  • Know your customers

    Not all customers are alike. NextOS tracks every customer’s sentiment, experience, and gets feedback about their journey, in real-time.

  • Actively engage

    Delight customers by sending the right message at the right time. Use customer journeys to automate personalized messages that scale effortlessly.

  • Automate workflows

    Reduce manual steps to increase efficiency. Deliver great customer experiences consistently.

Reviews

Resources

Nextiva NextOS - Is the Future

Nextiva NextOS solution is an innovation in communication technology that simplifies internal communications, agent experiences & business processes to simplify & improve the experience for your customers & teams.

Nextiva NextOS - Call Flow Builder

Building your call flow has never been easier! With a few clicks, anyone can route calls through Auto Attendants, extensions, and more. It’s simple – and dare we say it – FUN to get your VoIP system up and running.

Nextiva NextOS - Setup Wizard Overview

NextOS Setup Wizard makes it simple to configure your Nextiva account. The step-by-step instructions make it easier than ever to create a call flow, add users, configure devices, and more. Follow these steps to get through what you are expecting.
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