Microsoft Dynamics 365 Customer Insights (Nonprofit Pricing)
Gain a 360-degree view of customers
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Leading enterprise customer data platform
Microsoft Dynamics 365 Customer Insights (Nonprofit Pricing) is a data mediator that joins information from different sources, allowing you to map, match, layer, merge, and enrich customer-based data. A classic example would be to merge data from various points of sale (online or in-store) with that from customer service software, like Freshdesk, for performance and trend analysis. And you can slice and dice your data however you see fit, segmenting groups out by activity metrics and demographics that you set. For instance, identifying someone who repeatedly rents jet skis without a reservation during overcast or rough weather and rewarding them with discounts to encourage the behavior and promote referrals.
Top Features
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Optimize and Orchestrate real-time customer journeys
Reduce cost-per-conversion using AI-driven insights and automated workflows with personalized recommendations that maximize customer lifetime value.
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Improve retention and loyalty
Shorten sales cycles, reduce churn, and keep customers for life by acting on customer signals and feedback in real-time.
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Turn known and unknown prospects into raving fans
Ingest transactional, behavioural, and demographic data to create deep insights and complete, up-to-date customer profiles.
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Easily balance personalization and privacy
Take advantage of consent data that are automatically updated and classification labels that help keep information secure.
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