IntelePeer Atmosphere SmartFlows

Enhance customer experience in seconds

Atmosphere SmartFlows features

Create omni-channel, communications-enabled workflows.

Natural language processing

  • Allow customers to speak their input with built-in speech recognition
  • Measure sentiment and tonality of text responses
  • Detect the language of a given text to aid in routing or analysis

Speedy solutions

  • Adjust menu audio, transfer numbers, and flow logic as needs change
  • Integration guides quicken integration process
  • Pre-built templates spark immediate solutions

Built-in integrations

  • Social media integrations (WhatsApp and Facebook)
  • IBM Watson, Amazon Web Services, and Google Cloud
  • Integration guides for commonly used apps like Slack, Jira, Salesforce, and more

Automated routing

  • Route calls based on time of day and day of the week
  • Route calls based on percentage so no call center gets overloaded
  • Route calls to local agents based on incoming area code

Audio library

  • Upload recordings
  • Manage recordings made during calls
  • Easily manage, download, and edit audio files

Pre-built templates

  • Industry and use case-specific templates can kick-start flow building
  • Discover new and innovative ways to use Atmosphere SmartFlows®
  • See the most effective and powerful features in action