IntelePeer SmartFlows

Natural language processing

• Allow customers to speak their input with built-in speech recognition.
• Measure sentiment and tonality of text responses.
• Detect the language of a given text to aid in routing or analysis.

Speedy solutions

• Pre-built templates spark immediate solutions.
• Integration guides quicken integration process.
• Adjust menu audio, transfer numbers, and flow logic as needs change.

Built-in integrations

• Social media integrations (WhatsApp and Facebook).
• IBM Watson, Amazon Web Services, and Google Cloud.
• Integration guides for commonly used apps like Slack, Jira, Salesforce, and more.

Automated routing

• Route calls to local agents based on incoming area code.
• Route calls based on percentage so no call center gets overloaded.
• Route calls based on time of day and day of the week.

Audio library

• Upload recordings.
• Manage recordings made during calls.
• Easily manage, download, and edit audio files.

Pre-built templates

• See the most effective and powerful features in action.
• Discover new and innovative ways to use Atmosphere SmartFlows®.
• Industry and use case-specific templates can kick-start flow building.