Rich data analysis in real time
– On-demand reporting
– Omnichannel dashboards
– Historical trends
– Powered by generative and conversational AI
– Omnichannel dashboards
– Historical trends
– Powered by generative and conversational AI
IntelePeer SmartAnalytics
Summary
IntelePeer SmartAnalytics
Customer reports & insights with AI
Overview
Actionable visibility into customer interactions across omni-channels
IntelePeer SmartAnalytics helps gain visibility into omnichannel customer interactions with actionable, on-demand analytics powered by AI. We give you the power to understand your Messaging, Voice, and SmartFlows data to improve business workflows, customer interactions, and omnichannel communication. In harmony with Data API, aggregate or specific details are at your fingertips. It also offers analytics, artificial intelligence, and machine learning to provide a solution that answers the most challenging communication questions. With intuitive visual dashboards and data streams, you get all the insights you need to ensure you deliver the best possible experience to your customers.
Features and Benefits
Details at your fingertips
– Drilldown and filtering
– Explore underlying data
– Location-based performance
– Explore underlying data
– Location-based performance
Integrate with open APIs
– Leverage existing apps and platforms
– Automated data delivery
– Flexible reporting
– Automated data delivery
– Flexible reporting
Data alerts to your inbox
– Set up threshold and anomaly notifications
– Summary reports
– Schedule by frequency and time zone
– Summary reports
– Schedule by frequency and time zone
Reviews
Customer Reviews
1-3 of 5 reviews
Verified User in Information Technology and Services
- Information Technology and Services
2/21/2025
Great customer service
What do you like best about the product?
Working with Scott and the entire Intelepeer team has been a great experience.
What do you dislike about the product?
I can't think of anything. Everyone has been great.
Maher Atiles S.
- Passionate about Information Technology
- CCD
- Telecommunications
10/18/2022
They have an excellent technical engineer team!
What do you like best?
Technical expertise in the cloud SIP trunk.
What do you dislike?
N/A so far my experience was nice at all.
Additional Information
Questions And Answers
No questions have been asked.
User in Cosmetics
CMO
The ease of use of the platform. The knowledge and honest customer support from the entire team.
I have yet to find something missing from this product.