Features - IntelePeer SmartAnalytics

Capture All Interactions in one Place

Visualize data with on-demand reports and dashboards across channels. Seeing the full picture of your communications can be easy. With our intuitive dashboards and reports, you can access real-time and historical data across channels.

Make Data-driven Decisions

Track and drive the KPIs that matter most to your customer experience. Analyze your data with drill-down tools and filtering. Set up alerts based on thresholds or anomaly detection that can be delivered directly to your inbox – all driven by AI.

Add Flexibility with APIs

Gain a deeper understanding of your data by integrating it with your current platforms. Get more flexibility with your omnichannel reporting. Use our APIs to deliver data from our platform to your other existing reporting and business intelligence platforms.

Look at Our Dashboards in Action

Analyze full dashboards.

Voice Services Dashboard

Disconnect reason
Call completion status
Total calls
Access voice analytics:

Messaging Dashboard

Messages received
Messages sent
Total messages
See messages metrics:

SmartFlows Dashboard

Average flow duration
Flow executions
Active flows
View SmartFlows analytics:

Reputation Management dashboard

Numbers by rating
Standing by vendor
Number ratings over time
Track reputation management data:

IntelePeer SmartAnalytics