Talkdesk CX Cloud

by Talkdesk

Optimize your contact center processes

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Pre-Built for Your Industry

We know that every industry is unique. That’s why we offer industry-specific cloud contact center products pre-integrated with core industry systems, pre-designed with custom workflows and automation, and pre-trained with AI for industry expertise. Turnkey bots deflect calls and handle your most common customer service use cases. Business processes are pre-built to automate agent tasks and make complex workflows more efficient. No-code tools enable flexibility to configure and optimize the system as needed without requiring you to build the basics from scratch.

Financial Services Experience Cloud

  • For banking - Designed to meet the unique CX needs of banks, including account servicing, lending, payments, and collections.
  • For insurance - Purpose-built to unify the customer journey across policy servicing, claims, and new business.

Healthcare Experience Cloud

  • For providers - Designed to meet providers’ top PX priorities across patient access, patient services, and revenue cycles.

Retail Experience Cloud

  • For retailers - Purpose-built to unify the customer journey across digital and physical channels.

Federal Experience Cloud

  • For government entities and educational institutions - Purpose-built to meet the highest security standards for information confidentiality, integrity, and availability.

Trusted, Flexible and Innovative Platform

Talkdesk has a proven track record in modernizing customer service with deep industry expertise and a reliable and scalable platform, serving enterprise customers in 100+ countries.100+ AppConnect solution marketplace Our industry-leading cloud contact center marketplace, AppConnect, provides 1-click access to over 100 offerings. Streamline your contact center operations with integrations for workforce optimization, video call, conversation intelligence, customer success, and more.

  • 100+ AppConnect solution marketplace - Our industry-leading cloud contact center marketplace, AppConnect, provides 1-click access to over 100 offerings. Streamline your contact center operations with integrations for workforce optimization, video calls, conversation intelligence, customer success, and more.
  • 70+ pre-built integrations - We have an open platform with over 70 deep, out-of-the-box integrations. Integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications, can maximize existing technology investments and increase business agility.
  • Global Communications Network - Talkdesk Global Communications Network™ delivers the highest reliability and call quality in the cloud contact center industry, backed by an enterprise-grade uptime SLA. Our high-quality call routes, covered by eight strategically distributed data centers, provide excellent global coverage.
  • Low-, no-, & custom-code tools - Talkdesk Builder™ offers a full range of development tools, including APIs, SDKs, and low-code and no-code interfaces, for unlimited and accelerated cloud contact center customization across workspaces, routing, reporting, and integrations. Fully customize Talkdesk to your unique needs with little technical knowledge or personnel.
  • Talkdesk AI - Our powerful cloud contact center platform includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience. Our AI powers seamless customer interactions and gathers invaluable insights that can be repurposed across your organization. Give customers better and faster answers with our AI-powered contact center platform.
  • Flexible deployment options - The microservices-based and cloud-native architecture enables Talkdesk to offer flexible cloud contact center deployment options. Users can maximize telephony investments, store key data in the region of their choice for regulatory compliance, and leverage private cloud storage to meet legal requirements. Our cloud contact center platform includes a BYOC (bring your own carrier) option for connecting to any carrier, a hybrid cloud for choosing a storage deployment model, and regional cloud locations.
  • 30+ security certifications - Our Cloud CX platform features 30+ security certifications, including SOC 2 and 3, ISO 27001, PCD DSS Level 1, HIPAA, and GDPR. In addition, we provide board multifactor authentication and integration support to mitigate security risks inside or outside your organization. We also work with qualified information security personnel to ensure the highest level of security for our clients and their customers.