Talkdesk CX Cloud

Top Features

• AI for self-service

  Tools & automation to help customers help themselves and get answers faster. By providing self service options with readily-available answers to some common questions, you save your agents’ time.

• AI for workforce engagement

  Engagement and management tools to make the lives of the agents, managers, and decision-makers easy. With automation and organizational tools, Talkdesk facilitates success for your agents as they perform their everyday jobs.

• AI for employee collaboration

  Tools and integrations for seamless communication between departments, teams, and employees. Manage a distributed workplace without losing the quality management and employee growth from team collaboration.

• AI for customer experience analytics

  Analytics, automation, and insights tools can help you learn everything about the customer and their interactions. For example, you can gain insights into customers by closely monitoring inbound and outbound calls from your contact center.

• AI for omnichannel engagement

  One platform to engage across every channel, voice or digital, with automation to make every agent your best agent. The benefits of an omnichannel engagement platform are numerous, such as reaching a wider audience, creating a better end-to-end customer journey, and maintaining context as conversations are elevated from one channel to another.