IntelePeer SmartEngage

Generative AI and Automation

• Hyper-automate outbound interactions with SmartFlows to create richer customer experiences. Leverage generative AI, chatbots, and self-service capabilities.

Personalized Communications

• Leverage your customer data to segment your contacts and send them the right message. Upload contacts, configure messaging, and choose a communications channel for a quick deployment.

Omnichannel Engagement

• Communicate with your customers on their preferred channels. Send automated SMS, voice, email, and social campaigns.

• Campaigns utilizing generative AI - Campaigns that utilize artificial intelligence algorithms to create personalized content or messages for targeted outbound marketing efforts.
• Campaign scheduler - Schedule outbound calling or SMS campaigns to a specified list.
• Campaign management APIs - Interfaces that enable programmatic access to control, monitor, and optimize various aspects of marketing campaigns within a software application or platform.
• Call transcription - The automated process of converting spoken language from audio calls into written text.
• Call recording - Automatically record calls, save in the cloud, and download an MP3 file.
• Automated retry - Outbound calls that were unsuccessful, in order to increase the chances of successfully connecting with the intended recipient. This helps optimize the use of agents’ time and increase the success rate of outbound campaigns, while reducing the number of missed or abandoned calls.
• Answering machine/Voicemail detection - Distinguish between live human voice and recorded messages, such as those left on answering machines or voicemail systems, in order to automate or optimize call center operations.
• Advanced Integrations - Take advantage of advanced templated integrations to connect more quickly to your back-end CRM, such as Salesforce.