NetWolves Unified Communications
Custom integrated communication solution
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Hosted VoIP
Your phone system only requires an Internet connection, with no need for a phone line. Providers also offer a "soft phone,” or an application for both your computer and mobile device. Actual phones are still an option, but they are not required.
Analytics
Visibility into all incoming and outgoing calls, including the ability for live call monitoring and call recording.
Collaboration tools
Providers leverage resources such as Microsoft Teams to allow colleagues and committees to collaborate on documents and other tasks.
Fax
Send and receive faxes from any device.
Chat services
Interact with customers, prospects, and coworkers in real time with internal and external business chat services.
Video conferencing services
Video web conferencing services are available by multiple providers that have their own unique ways of simulating the feeling of an in–person meeting and providing an intuitive virtual meeting experience.
Call center
Various call center options, ranging from basic to those highly customized, offering Interactive Voice Response (IVR), monitoring, and gamification to show real-time statistical leaderboards.
Regulatory compliance
They offer HIPAA, Hitrust, PCI, SOC and other regulatory compliant solutions through providers willing to sign a Business Associate Agreement (BAA), limiting your liability.