Intermedia

Work securely, productively, and efficiently

• Team Chat: Breakaway from your inbox. Communicate with coworkers in real-time with individual and team chat.
• File Management: Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
• Video Conferencing: Securely engage with your customers from wherever with 720p HD audio/ video, screen sharing, and interactive presentation tools.
• Business Phone: Stay connected no matter where your office is. 90+ features, including HD voice & unlimited domestic calling (Canada, US and PR).

Features that maximize efficiency and control

• Auto Attendant: Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
• Hunt Groups: Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
• Presence: Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
• Integrations: Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact center functionalities.

Unite, the perfect complement to Microsoft Teams

• Trusted Microsoft Partner: Intermedia is the only Unified Communications provider that offers and supports a full range of Microsoft services.
• Advanced Features: Unite includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.
• Integration Your Way: Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.
• Powerful Phone System: Seamlessly add award-winning cloud voice to Teams and get the features, reliability and flexibility your business needs.

Differentiate from the competition where it matters most

• Smart Routing: Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
• Cover all Channels: Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.
• Outstanding Outreach: Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.
• Call Queues: Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.

Better productivity and experiences

• Advanced Call Handling: Access advanced call capabilities within Unite including Dial-out, Callbacks, Relevant Caller Information, and Call Classifications.
• Unified Presence and Status: Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk to, and meet while on calls.
• Greater Flexibility: Effortlessly give Unite users access to call queues without needing to onboard them to a different application.
• Integrated with Unite: Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Worry-free contact center services deliver certainty

• Administration: Sophisticated management tools to build and maintain outstanding experiences – all through one intuitive Contact Center portal.
• Security: Industry-leading security offering crucial certifications and third-party validation. Guard calls and data with our secure technology.
• Support: We’ve got your back. Award-winning support stands behind you, 24/7. JD Power-certified* technical support team standing by.
• Analytics: Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, are readily accessible.

Go beyond business email with Intermedia

• For most businesses, choosing the email and business productivity applications for your staff is the easy part. Microsoft Office, Exchange Email, and Microsoft 365 are trusted and feature-rich choices. But selecting the right plan can be confusing.

Exchange email is only the beginning

• Customized deployment options for single tenant environments (500+ users).
• Comprehensive compliance and security capabilities including Archiving and Encryption.
• Microsoft 365 Apps (Word, Excel®, PowerPoint®, Outlook®).
• PC Magazine Editors' Choice Exchange Email with 99.999% SLA and J.D. Power-certified* support.
• Let Intermedia help you decide which plan and combination of options are right for your business, whether you need Exchange Email, Email and Microsoft Office applications, compliance and security options, or enhanced versions of Microsoft 365.
• Expert migration and onboarding are included free of charge.

The plus in email plus

• Email is the centerpiece, but it doesn’t stand alone. That’s why we offer solutions that bring added functionality to Exchange Email to meet the unique needs of your business, whether you’re seeking to comply with HIPAA, FINRA, GDPR or other regulations, or you’re looking to boost employee productivity with better tools. Choose the combination of services that’s right for your organization.

Design the perfect solution for your business

• Our flexible deployment options make it easy for you to get the right solution for your business today while also being able to add on more services, devices, and users as your business grows in the future.

Intermedia SecuriSync® goes beyond typical cloud file storage

• Reduce downtime from ransomware with built-in anti-malware and antivirus protection from Sophos.
• Restore in real-time files stored in the cloud, on desktops, mobile devices, and more.
• Easily save, synchronize, and access the most current versions of files from any device, with unlimited versioning.
• Guard against compromised passwords with two-factor authentication, administered from the HostPilot control panel.
• Three functions in one product: file sync & share, real-time backup, and antivirus (including ransomware).

Key features of SecuriSync

• Real-time file backup: Real-time backup of all PC files and mobile photos and videos. Restore files to any point in time with one click. Protects files & enables quick recovery from ransomware attacks.
• File sync and mobile access: Access files from desktops, laptops, smartphones, tablets, and the web. Stay always up to date and get unlimited versioning.
• Anti-malware and antivirus protection from Sophos: Your files will be protected with Sophos anti-malware and antivirus software—available for new and existing SecuriSync customers at no extra cost. Two-factor authentication lets administrators add a second layer of protection.
• File sharing and collaboration: Secure internal and external sharing, Co-editing in real-time, Flexible sharing permissions, Powerful administrative controls, Device access policy.
• Mobilize file servers: Windows file server integration, Access file server content from mobile devices, Easy and secure sharing of file server files, Backup and restore file server files.

Business continuity during ransomware outbreaks

• When ransomware strikes, it can be very disruptive to your business. Getting users back to working quickly depends on having easy access to the latest versions of uninfected files and being able to restore them quickly. SecuriSync offers both: in the event of ransomware infection, just select the folder you want to restore, select the target point in time—down to the minute—and press the button. Your folders are instantly rolled back to their state at that point in time. A user can then access those files instantly through the web or mobile devices, even as they’re re-syncing to the user’s computer.