NetCarrier

Voice

• A cloud phone system that is customized to the way you work.

Video

• Make it even easier for your team to meet, work, and share in the same virtual space.

Chat

• Enhance and create efficiencies by offering workplace messaging and presence. Get in touch quickly using the communication method that makes the most sense.

nCloud Contact Center Lite

• A solution for the SMB market to efficiently manage call center operations and boost employee productivity.
• Organize Incoming Calls: Distribute calls in a systematic workflow that improves agent efficiency.
• Play Custom Audio Files: Music on Hold, Break In, Welcome and Goodbye Audio
• Multiple Call Distribution Strategies:
  • Agent with the most talk time
  • Agent with the least talk time
  • Agent longest idle
  • Agent with most calls
  • Random
  • Ring-all agents
  • Round robin
• Historical Reports: Generate historical reports to track productivity the boost future call usage.
• Agent Star Code Login: Offer an individual agent code for secure login into the system.
• Call Recording: Record inbound queue calls for monitoring and training purposes automatically or with our ad hoc feature to improve the customer experience.
• Supervisor Monitoring: Listen, whisper, barge on live calls. Monitor queues and agents in real-time with access to call recordings for training and quality assurance.

nCloud Contact Center Enterprise

• Enterprise level contact center solutions to enhance customer engagement, increase agent productivity and improve overall operational efficiency.
• E-mail Queues/Website Chat Queues: Interface with customers who prefer text-based communication using email and chat queues.
• Dynamic Outbound Notifications: Connect with your customers using automatic notifications via SMS, Email, or Voice.
• Queue Prioritization: Improve performance and deliver efficient customer service by organizing queues based on levels of importance.
• Call-Back Queue (Save Your Place in Line): Allow customers to save their place in line and reduce call hold time with the callback feature.
• Post-Call Customer Surveys: Gather customer feedback with post-call surveys to improve customer service.
• Skills Based Routing: Increase resolution times by diverting calls to the most appropriate agent to answer the customer’s query.
• Advanced Call Reporting: Generate customized call report for enhanced customer service management that improves overall customer experience.
• Call Recording, Search, and Screen Recording Capability: Guarantee Quality assurance for your customers by accessing agent calls, instant messages, and screen recordings.
• Supervisor Role with Enhanced Dashboard: Get comprehensive metrics on the dashboard to supervise agent performance.
• Barge/Coaching or Whisper Ability: Coach agents on live calls with a Whisper, or join the call with the Barge feature.
• Desktop Application, Chat, CRM integration, Caller ID Selection: Utilize additional tools such as a desktop app, Chat, Caller ID Selection, and CRM integration to improve business communication and boost customer service.

NetCarrier’s Voice Packages Include:

• Competitive pricing
• Standard line-based features
• Unlimited or pay-per-minute local and long-distance options
• 24x7x365 monitoring, management and support of services

Cable Broadband

• For a fast affordable internet connectivity option, nCloud offers a variety of broadband providers. Uploads speeds of up to 1Gb will support multiple cloud-based apps, services and backup. Replace traditional circuits with cable broadband to increase your internet speed. nCloud offers rebilling and management of all broadband services when bundled with voice.

xStream

• nCloud xStream broadband service offers synchronous speeds up to 500/500Gb. The service is deployed using a fiber optic backbone, providing more reliability by eliminating the use of a shared network. nCloud xStream can be sold as a standalone product or bundled with voice services.

Dedicated Fiber

• nCloud offers dedicated fiber, providing the most reliable connection for your business. Fiber connections are able to deliver high-speed data across greater distances, resulting in faster download and upload speeds without being impacted by other users on the network. nCloud utilizes the following fiber providers; AT&T, Verizon, Comcast, Cogent, and Crown Castle.

• nCloud Connect offers a wide range of Polycom and Yealink phones with HD voice quality and acoustic fence technology. Whether you want to organize a third-party conference, transfer a call, or need hands-free capability, we have you covered.

• nCloud Connect ensures 24×7×365 support to troubleshoot any technical inquiries for uninterrupted business operations. We provide training for our customers to effectively use our services and empower businesses to be able to understand and manage their communication services.