UJET

by UJET

Transcends omnichannel to transform CX

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Deliver simple, elegant CX with advanced cloud contact center

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, we unifiy the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Top Features

  • CX transformation

    Transform at your own pace with smart device capabilities like channel blending, photo and video sharing, biometric authentication, and more - available to deploy when you’re ready.

  • Voice, digital & AI engagement

    Deliver exceptional customer experiences with an intelligent, integrated suite for interaction management and agent support across voice, SMS, chat, virtual agent, and agent assist.

  • CRM data unification

    Read and write all customer data and PII to your CRM in real-time, creating a single source of truth for all customer data, decision making, and journey personalization.

  • Real-time analytics, predictive intelligence, and automation

    Drive operational efficiency and CX personalization with powerful AI, advanced analytics, and intelligent automation that accelerate resolution and minimize manual tasks and errors.

  • Modern architecture

    Build and grow your contact center operations on a completely new cloud foundation that delivers unprecedented security, reliability, and scale.

  • Easy to use & work with at every stage

    Easy-to-use, intuitive design backed by 5-star reviews along with flexible pricing and packages make life easier for your customers, agents, and administrators - no matter your size.

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