Accent

Unified Communications

• Connect with customers and co-workers from any device, anywhere required. Synchronize your communications across your desk phone, PC, mobile, and more with the Connect App.

Real-Time Messaging

• Connect with customers in real-time using our embedded text messaging services. Text enable any of your business numbers and design text-based customer engagements.

Mobile App

• Take your office and your extension anywhere with the Connect mobile app featuring fully integrated audio and video calling, voicemail, chat, file sharing, and more.

Team Collaboration

• Collaborate with co-workers and teams using any device. Chat, file sharing, desktop sharing and video are all integrated into the Connect app and available for each user.

No Download Required

• Forget downloading plugins or desktop apps, join Accent Meetings right from your browser with no download required. With one simple click, attendees are instantly hassle-free connected to the meeting.

Video and Screen Sharing

• Host your participants with exceptional video and audio using state-of-the-art web conferencing technology. Share your screen, co-collaborate on shared docs, hold multi-party meetings and make a unique impact.

Join From Any Device

• With browser-based meetings, mobile apps for iOS and Android devices, and desktop apps for Windows and Mac, Accent Meetings can be joined from all your favorite devices.

Team Messaging & Collaboration

• Communicate with your teams and co-workers in real-time.
• Chat one-on-one and with teams via channels.
• ​​Share your screen, files, documents, and critical data.
• Sync your chats and channels across all your devices.
• View the presence of your teammates and co-workers in real-time.

Everything in One Place

• Message: Chat, share files, create team and topic-based channels.
• Phone: ​Complete cloud phone system integration.
• All your team and business communications in one app.
• ​​Video: Hold video meetings and conferences on any device.

Integrated Phone, Video, and Messaging

• Start a video meeting with anyone.
• Switch between your desk phone or app as your schedule requires.
• Work from anywhere and stay connected via your PC, Mac, or smartphone.
• ​Place and receive business phone calls directly from the app.
• With Accent you get a complete business communication platform.

Real-Time Contact Center Apps

• Communicate as a contact center team in real-time with our software and apps. Chat and collaborate with agents and teams, manage queues and call activity, and take calls from anywhere needed.

In-Depth Reports & Analytics

• Get the call center data you need to make critical decisions and impact your customer experience. Design and customize agent, queue, and call reports with deep access to all performance data.

Customizable Queueing, Call Routing, & Design

• Queue, route, and deliver contact center calls to match your customer experience needs. Design complex and customized queue schedules, call routes, agent roles,

Teams Collaborate with Chat & Channels

• Channels allow teams to collaborate and share ideas from anywhere and can be created on any criteria required: teams, regions, subjects, project, topic, and more. Team members can join public channels to move in and out of conversations as needed.

Start a Video Meeting in Seconds

• Take that team chats to a video meeting in seconds with Accent’s integrated video meetings. Invite anybody, both internal and external, to a video meeting and elevate your business communications to make an impact.

Cloud Calling From Your Favorite Devices

• Use Accent’s apps to make your business calls from your PC, Mac, or favorite mobile device. With a completely integrated cloud business phone system, you’ll stay connected and productive anywhere the day may take you.

Level up Microsoft Teams with Accent’s Cloud Phone System

• Microsoft Teams is a powerful team collaboration and business communication tool. However, many organizations require the robust telephony features and flexibility of a purpose-built cloud phone system to help make Teams the optimal communication solution. Combining Accent’s cloud phone system with Microsoft Teams is a winning combination that will increase your communication capabilities and business productivity.

Integrate all Your Devices

• With unparalleled flexibility, employees now have the freedom to work and communicate from anywhere, accessing team collaboration and cloud calling capabilities from any version of the Microsoft Teams app. Whether your teams are working on the PC, Mac, mobile app, tablet, or desk phone, your users will enjoy complete feature and calling access from any Microsoft Teams app or device.

The Teams Collaboration Features You Love

• Accent’s integration with Microsoft Teams is designed to enhance the telephony and voice calling capabilities of the app while maintaining the collaboration features your teams rely on. Chat, share, files, hold meetings, and collaborate as you always have while adding cloud phone system and voice calling capabilities to the suite of Microsoft Teams apps.

Add Desk Phones to Teams

• Extend the communication capabilities of Microsoft Teams from the desktop to the desk phone with Accent’s Microsoft Teams certified devices. Offering a unique Microsoft Teams based desk phone experience, these devices blend the best of the Teams app experience with the world-class performance of purpose-built desk phones.