Splice

IT help desk

• Splice's 24x7 US-based Remote Help Desk Support enables our customers to provide high quality and immediate Desktop Support to their employees. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues

SD-WAN support services

• Splice's SD-WAN Support Services are designed to drastically improve both the efficiency and timeline of the launch of your SD-WAN Solution. This solution is designed to streamline and centralize the management and process of deployment and on-going support after the solution is launched.

IT security solutions

• Splice's IT Security solutions, powered by Barracuda, provide the critical protection to our clients and their end users from external threats as well as complete cloud based back up for emails and other files in their Office 365 environment

Employee setup and offboarding

• Splice's User Set-up service empowers your HR or office managers to seamlessly coordinate new hire equipment and resources for set up and delivery so they are ready for use when your employees are ready to work. Our Offboarding service completely manages all required steps to remove access and archive email and data for departing employees.

Remote monitoring and resolution

• With Splice’s Network Monitoring solution, our clients will have peace of mind knowing their network is being proactively monitored around the clock with vigilance that will ensure maximum uptime and minimal disruption to their operations. Our service is designed to support the technology that drives our customer’s business.

Remote server and VM monitoring and resolution

• Splice’s Server Care service provides a wide suite of services to fully manage our clients server and virtual machine (VM) environments. Our technicians can immediately respond to all server monitoring alerts and resolve issues and take on any specific project based work.

Backup and disaster recovery

• If the power in your office fails tonight and all of your computers crash, how quickly can you recover? And more importantly, at what cost? Our team of experts keep a watchful eye over your protected servers, and if the worst case scenario occurs, we will have you up and running quickly.

Voice and data escalation and resolution

• When you choose Splice, you receive cost-effective connectivity backed by 24/7 support. Our allegiance lies with you— not with individual carriers and service providers.

Service provisioning AND carrier management

• Whether you need network provisioning for a new installation or you need to add, move, change, or disconnect all or portions of your current network infrastructure, simply turn the task over to our team of experts and we’ll work with your carrier to get the job done.

Voice and data Services consulting

• With Splice’s combined 200 years of network design and management experience, we work with our clients to identify the best telecom and network infrastructure options to deliver the best solution to support our client’s IT and business requirements. Splice will be able to design and project manage any project, regardless of the size or scope, and utilize our many partners in data and voice networking to deliver the best solution possible. Splice will do the heavy lifting and work with our team and partners to identify the best possible voice and data carrier options available.

Network design consulting

• Splice's deep experience in voice and data networking gives us a unique ability to advise and design the best solution for our clients based on their business requirements.

Branded level 1 product and service support

• Companies realize the high costs associated with operating an “in-house” support and service solution, so rather than tie-up valuable resources and build out an expensive network infrastructure, partner with Splice for a customized support solution for your business.

Dedicated support technicians

• Splice technicians are highly trained with the required skill-sets and certifications to support your wide-array of products and services.

Onshore and offshore capabilities

• Splice provides 24x7x365 on-site support to quickly address critical equipment or network issues that require hands-on technical support. For most sites in the US, Canada, and around the globe, our standard SLA for emergency service is 4 hours. Issues will always be addressed according to the specific procedures and protocols that your company requires.

Robust incident ticketing and reporting

• Open a trouble ticket in seconds. Requesting a service ticket is quick and easy - Simply call, email, or open a trouble ticket online. Splice provides a robust Incident ticketing and reporting platform and can also integrate with your existing ticketing platform. Count on quick resolution. Each service ticket is classified according to issue type—Classifications range from Priority 1 to Priority 4. Target resolution time is 4, 8, 12, or 24 hours, according to issue classification.