100% uptime SLA
It’s critical that your business stays up. That’s why we strive for perfection. Talkdesk offers the contact center industry’s first and only 100% uptime SLA.
Talkdesk
Summary
Talkdesk
End-to-end cloud contact centre solution
Overview
Make great customer experience your competitive advantage
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a superior way for businesses and customers to engage with each other. Our rapid innovation and worldwide presence reflect our commitment to ensuring that businesses everywhere can deliver enhanced customer experiences through any channel, leading to increased customer satisfaction, cost savings, and profitability. Over 1,800 innovative companies worldwide, including IBM, Acxiom, Trivago, and Fujitsu, partner with Talkdesk to deliver a superior customer experience.
Features and Benefits
Global coverage
Leverage any of Talkdesk’s nine global data centers to guarantee reliability no matter where you are in the world.
Global call quality
Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.
HIPAA and GDPR compliant
Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.
Intelligent routing
Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.
Workforce management
Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.
Advanced analytics & insights
Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.
Endless integrations
Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionalities through the AppConnect marketplace.
Reviews
Customer Reviews
1-3 of 2402 reviews
Ashley S.
- Consulting
2/4/2025
Customizable packages & features! Easy.
What do you like best about the product?
This group is highly professional, dependable, and knowledgeable.
What do you dislike about the product?
I have had a wonderful experience working with Talkdesk.
James Acyl A.
- Hospital & Health Care
2/13/2025
It is easy to use
What do you like best about the product?
You can dial right away. It can call worldwide. We use it 8 hours daily.
What do you dislike about the product?
Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search.
Additional Information
Questions And Answers
No questions have been asked.
Verified User in Computer Software
Flexible platform that's easy to use
Very easy to set up and train agents on. Can be used through browser or app.
Nothing so far. I haven't used this platform previously but it was easy to learn.