Talkdesk

Summary

Talkdesk

End-to-end cloud contact centre solution

Rating 4/5 Based on 2402 reviews

Overview

Make great customer experience your competitive advantage

Make great customer experience your competitive advantage

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a superior way for businesses and customers to engage with each other. Our rapid innovation and worldwide presence reflect our commitment to ensuring that businesses everywhere can deliver enhanced customer experiences through any channel, leading to increased customer satisfaction, cost savings, and profitability. Over 1,800 innovative companies worldwide, including IBM, Acxiom, Trivago, and Fujitsu, partner with Talkdesk to deliver a superior customer experience.

Features and Benefits

100% uptime SLA

It’s critical that your business stays up. That’s why we strive for perfection. Talkdesk offers the contact center industry’s first and only 100% uptime SLA.

Global coverage

Leverage any of Talkdesk’s nine global data centers to guarantee reliability no matter where you are in the world.

Global call quality

Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.

HIPAA and GDPR compliant

Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.

Intelligent routing

Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.

Workforce management

Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.

Advanced analytics & insights

Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.

Endless integrations

Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionalities through the AppConnect marketplace.

Browse All Solutions

Thousands of products from brands you know, trust, and depend on.

Talkdesk CX Cloud
Talkdesk CX Cloud
Talkdesk CX Cloud
    2402 Reviews

    Reviews

    Customer Reviews

    1-3 of 2402 reviews

    Verified User in Computer Software

    • Computer Software
    My rating: 5/5
    1/8/2025
    Flexible platform that's easy to use
    What do you like best about the product?

    Very easy to set up and train agents on. Can be used through browser or app.

    What do you dislike about the product?

    Nothing so far. I haven't used this platform previously but it was easy to learn.

    Ashley S.

    • Consulting
    My rating: 5/5
    2/4/2025
    Customizable packages & features! Easy.
    What do you like best about the product?

    This group is highly professional, dependable, and knowledgeable.

    What do you dislike about the product?

    I have had a wonderful experience working with Talkdesk.

    James Acyl A.

    James Acyl A.

    • Hospital & Health Care
    My rating: 5/5
    2/13/2025
    It is easy to use
    What do you like best about the product?

    You can dial right away. It can call worldwide. We use it 8 hours daily.

    What do you dislike about the product?

    Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search.

    Additional Information

    Questions And Answers

    No questions have been asked.

      Resources

      Similar Products

      Altice
      Altice
      Altice
      Keeping communities connected
        Appgate
        Appgate
        Appgate
        People-defined zero trust security
          Astound
          Astound
          Astound
          Enterprise internet and voice solutions
            Cyber Defense Group
            Cyber Defense Group
            Cyber Defense Group
            Cybersecurity consulting services
              IPFone
              IPFone
              IPFone
              Communications & collaboration platform
                LightEdge
                LightEdge
                LightEdge
                Compliant cloud and colocation company
                  PanTerra Networks
                  PanTerra Networks
                  PanTerra Networks
                  Simplify your communications with streams
                    Pathwayz Communications
                    Pathwayz Communications
                    Pathwayz Communications
                    Business fiber and voice solutions