OneUI VisibilityOne

by VisibilityOne

Diagnose, restore & maintain with OneUI

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Resolve Collaboration Obstacles Before They Even Happen

VisibilityOne's SaaS solution for AV and IT collaboration management provides real-time visibility into video conferencing endpoints and infrastructure, integrating with multiple platforms and offering proactive alerts for network issues. Our detailed diagnostics and live alerting enable informed decision-making and optimization of resources. We help you to implement VisibilityOne which will drive better video conferencing collaboration management, improved user experience, increased productivity, and better business outcomes. With the intuitive dashboard and deep technical insights, the IT workload lessens: Reducing the cost of ownership!

We are unique because:

  • We use algorithms to examine device faults and automate system responses for fast fault resolution.
  • We support all major room kits like Poly, Cisco, Logitech, and Crestron: Cross-vendor applications Teams, and Zoom.
  • We monitor and self-heal relevant components in the room, plus provide network communication QoS and a diagnostic console, all in all, a comprehensive IoT and UC&C monitoring platform.
  • We reduce IT workload, improve SLA performance, and enhance the end-user experience.

IoT Monitoring

When monitoring Poly, Cisco, or Zoom Rooms, with OneUI VisibilityOne, you can gain insight into the status of your critical IP-connected components. ​ With VisibilityOne you can monitor a large range of disparate IP devices, applications, and services with one intuitive dashboard. ​ Going beyond status notifications, with VisibilityOne you’ll gain access to IoT device web interfaces through HTTP/HTTPS, allowing you to gain access to your device. ​ Receive real-time alerts when devices fail and view your collaboration space all in one view. Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.​

  • Whether the room display is unplugged, or a switch dies, with OneUI VisibilityOne anyone can pinpoint an issue before a conference call fails.
  • Instantly pinpoint and fix problems that affect the user experience.
  • Eliminate toggling between dashboards and complicated tools.
  • Receive real-time notifications and alerts.
  • Track and give VIP users white glove treatment.

USB Device Monitoring

With OneUI VisibilityOne's plugin, you can monitor and manage Zoom Room-connected USB devices. ​ OneUI VisibilityOne seamlessly detects and monitors USB devices that are connected to your Zoom Room PC/NUC to deliver the health status, self-healing, and device selection of cameras, speakers, and microphones. With OneUI VisibilityOne, monitoring, and managing your USB devices is made simple. OneUI VisibilityOne's Plugin is packed with native integrations that are designed to keep your video rooms optimized and available for calls. On the go, control your USB speaker volume, select alternative USB cameras, or USB microphones. All designed to help you provide superior support to your users. But rest assured, when a USB camera, microphone, or speakers stop responding, OneUI VisibilityOne's patented solution initiates a self-healing process to restore the device. If a device fails to be restored, OneUI VisibilityOne initiates a failover process to deliver meeting continuity. After a USB device is back online, OneUI VisibilityOne restores the room presets back its original configuration. With OneUI VisibilityOne, gain more insight into your USB devices!

Streamline Support

When an issue is detected receive alerts in three easy ways to best fit your communication style. ​ From dashboard alerts, email notifications, to Slack channel feeds, we know keeping you informed is important. ​ To reduce the number of incidents you receive, quickly select the notifications you want and turn off the ones you don't.

Logitech Sync

With OneUI VisibilityOne's plugin, you can monitor and manage Zoom Room-connected Logitech devices. ​ OneUI VisibilityOne seamlessly integrates with Zoom and Logitech to deliver the health status of Logitech USB-connected cameras, speakers, and microphones. Going beyond monitoring, OneUI VisibilityOne enables you to perform firmware updates for Logitech Sync-enabled devices, directly from OneUI VisibilityOne's dashboard. OneUI VisibilityOne's Plugin is packed with native integrations that are designed to keep your video rooms optimized and available for calls. ​ On the go, change speaker volume, select alternative cameras or microphones. All designed to help you provide superior support to your users. ​ But rest assured, when a Logitech camera, microphone, or speakers stop responding, OneUI VisibilityOne's patented solution initiates a self-healing process to restore the device. If a device fails to be restored, VisibilityOne initiates a notification and failover process to deliver meeting continuity. ​ After a device is back online, OneUI VisibilityOne restores the room presets back to its original configuration. ​ To help keep your video rooms performing optimally, OneUI VisibilityOne delivers native integration with Logitech Sync. Allowing you to update your camera firmware, all within OneUI VisibilityOne.

Self Healing

Efficiently manage Huddle rooms and users across multiple sites and devices. OneUI VisibilityOne's seamless integration with Zoom delivers details of the room, including NUC health, user, and participant performance. ​ OneUI VisibilityOne's applet allows you to go beyond standard Zoom API monitoring, enabling powerful self-healing and failover capabilities. Go beyond API's with OneUI VisibilityOne's zoom desktop client. Quickly support users whenever they experience issues with calls and devices. ​ With OneUI VisibilityOne, you can detect the call path and see if there's a network issue at the user's home, in the cloud, or at the service provider gateway. ​ When communication devices (built-in or USB) stop responding, quickly heal them from our dashboard without having to remote into the users' computer.

Monitoring for Poly

Efficiently manage rooms across multiple models. Seamless integration provides details of room performance from Polycom HDX, Group Series, Studio X, Trio, and VVX. Gain 360° visibility and remediation options to reduce MTTR by 99%. Eliminate fire drills with proactive system monitoring for Poly. OneUI VisibilityOne is the only App that IT professionals trust to monitor their UC & Video Conferencing platforms and to deliver actionable insights such as:

  • Live health status of the device
  • Distinguish between scheduled and ad hoc meetings
  • Incident alerts and reports
  • Reason for call failure
  • 24-hour view of upcoming scheduled meetings
  • Network utilization

Jabra People Count

With OneUI VisibilityOne's plugin, you can monitor your Zoom Room-connected Jabra camera, microphone, and speaker. ​ OneUI VisibilityOne seamlessly integrates with Zoom and Jabra to deliver the health status of Jabra USB devices. ​ Going beyond monitoring, Jabra PanaCast People Detection & Counting (PDC) Technology is integrated into all PanaCast devices and made available through OneUI VisibilityOne's native Jabra Panacast integration. Intelligent collaboration spaces and meetings can be achieved by combining OneUI VisibilityOne's plugin solution, Zoom Room, and PanaCast AI head detector technology with 180-degree field of view video and real-time intelligent sensing capabilities. The built-in PDC capability detects people up to 12 feet away and can simultaneously count up to 40 people. ​ Now, monitoring and managing your Panacast-enabled Zoom Room with OneUI VisibilityOne is easier than ever.

Monitoring for Cisco

Efficiently manage rooms across multiple models. Seamless integration provides details of room performance from Cisco SX, TelePresence, Webex Board, Webex Codec (Plus & Pro), and Webex Room Kit. Gain 360° visibility and remediation options to reduce MTTR by 99%. ​ Eliminate fire drills with proactive system monitoring for Cisco. Simply register, download OneUI VisibilityOne, and add your Cisco video devices! Once you complete your registration, you are walked through an online tutorial and prompted to download the OneUI VisibilityOne Windows App. Upon successful setup, the OneUI VisibilityOne App securely communicates directly with the Cisco systems you defined in the setup process and encrypts all the health data collected. Health data is then forwarded to OneUI VisibilityOne's cloud platform for all the number crunching. The health status of your video device(s) is then accessible via a web interface.