XSi
Suite of IT lifecycle services
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IT Maintenance
Networking hardware and data center servers and storage need not always and only be under OEM support agreements. Remarkable cost savings are possible by choosing Hybrid Hardware Support models, where independent hardware support makes sense for assets deemed eligible. Additionally, End-of-Life (EoL) and End-of-Support (EoS) announcements need not be a corner lacking options. XSi has consulted on and been delivering independent hardware support since 1990.
Hardware Lifecycle Management
- This is the practice of carefully understanding your actual hardware needs vs. your critical hardware needs, whereas critical needs are attached to urgent business drivers or executive mandates, then non-critical hardware assets are retained for longer periods after warranty expiration to permit a maximized ROI. This practice permits you to delay capital investments, but also drive down operating expenses by using independent third party maintenance providers for eligible assets.
Hybrid Hardware Support
- This is where hardware assets (e.g., servers, storage, and network gear) under warranty are maintained by the OEM, but post-warranty (or eligible networking) assets are maintained by a significantly less expensive independent third-party maintenance provider (like XSi). Post-warranty assets obviously include End-of-Life (EoL) and End-of-Support (EoS) data center hardware. Put simply, Hybrid IT Maintenance is a blend of OEM support with support for a third-party maintenance provider to best manage data center costs and continually evolving initiatives.
Government Solutions
Driving significant cost savings is only one of the benefits of adopting a Hybrid Hardware Support model.
Benefits:
- Extends the useful life of hardware assets for as long as clients so choose.
- Permit federal agencies to have support long beyond OEM announced EoS (no forced refresh).
- Frees up budget dollars for cloud transitions or other initiatives deemed important to the client.
- Improves IT Asset Management practices, which in turn positively impact: renewals, CapEx purchases, and compliance prior to OEM audits.
- Often helps consolidate and simplify vendor count.
Specialty IT Support for Networking, Servers & Storage
- XSi understands that many federal agencies often own older, legacy hardware past EoL (End-of-Life), EoS (End-of-Support), or so long past those dates that the burden of finding parts or technical support can be overwhelming. Government mandates requiring hardware maintenance support coverage can also be problematic unless you’ve found the proper support partner.
IT Lifecycle Specialty Services
In addition to hardware maintenance, XSi provides several IT lifecycle support services, which include Data Center Relocations, SmartHands, IMAC (Installs, Moves, Adds & Changes), and secure, certified IT Asset Disposition throughout North America, EMEA, LATAM, and APAC. XSi is R2v3 Certified and ISO9001:2015, ISO14001:2015, and ISO45001:2018 Certified. The company also provides a Cisco support offering that addresses the constraints of Cisco Smart Licensing and entitlements. For cost-lowering maintenance on a larger portion of your Cisco asset environment (than can be maintained by other Third Party Maintenance providers) be sure to check out our service named, XSi’s Cisco Lifecycle & Asset Assurance. Under this program, 100% entitlement compliance is assured. XSi welcomes RFPs and RFIs.
Channel Opportunities
Developing new channel relationships can help IT infrastructure and hardware support providers expand one another’s support offerings or geographic coverage, as well as the value from the depth of the partnerships we can create with existing clients. At this time, XSi has greatest interest in furthering ITAD opportunities in Latin America, networking support in Europe and onsite technical support (backed by Level 3 or 4 technical expertise) for servers and storage in North America.