Ooma Enterprise

by Ooma Inc

Enterprise communications

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Ooma Enterprise Features

Customized UCaaS and Call Center solutions that meet all of your needs.

Advanced Call Management Features

  • Time of day routing (via call flows)
  • Advanced custom call flows
  • Attended transfer
  • Barge, whisper & eavesdrop / silent monitor
  • Custom star codes
  • Data/Analytics dashboards
  • Full time/ad hoc call recording
  • Hot desking
  • Shared line appearances

Collaboration

  • Audio conference bridge
  • IM with presence, chat
  • Video meetings (chat, screen share, ad hoc, flexible scheduling)

Company Administration

  • Admin portal
  • Business name caller ID
  • Call permissions
  • Company number
  • Extension monitoring
  • Flexible numbering plan
  • Multisite support
  • Number porting
  • Shared speed dial
  • Toll-free number

Customer Service

  • 24/7 North American customer support
  • Dedicated Customer Success Managers
  • SLAs
  • White glove onboarding

Mobility Features

  • Mobile app for iOS and Android
  • Desktop app

Call Center Add-On

  • Abandon call counter (admin portal & Qstats reporting)
  • Call recording in the call center
  • Desktop and voice real-time reporting with agent and manager dashboards
  • Estimated wait time (queue-based)
  • Graphical IVR & call flow builder
  • Intelligent call routing with drag-n-drop call flows
  • Position in the queue (queue-based)