Microsoft NCE Dynamics 365 for Customer Service

by Microsoft

Customer service omnichannel support

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Start with smarter customer service capabilities

Microsoft NCE Dynamics 365 for Customer Service offers you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life. The agent experience is at the heart of Dynamics 365 Customer Service. The key to improving customer satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.

Starting at $20.00 /Month
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Top Features

  • Make agents’ work effortless

    Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools.

  • Enable intelligent self-service

    Help customers get answers quickly with AI-powered virtual agents and knowledge-base portals.

  • Optimize service operations

    Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

  • Meet customers where they are

    Connect with customers on their preferred channel and deliver consistent experiences.

  • Show them you know them

    Recognize and quickly connect with customers to personalize and secure interactions.

  • Includes 24/7 AppDirect SmartSupport

    Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.

More Features

Reviews

Resources

Microsoft NCE Dynamics 365 for Customer Service - Introducing Voice

Learn how you can put AI to work for you with self-service solutions like conversational IVR and real-time agents productivity tools like transcription, sentiment analysis, and knowledge article recommendations.

Microsoft NCE Dynamics 365 for Customer Service - Meet the Customer Service Hub

Engage with customers on any channel or device to get a unified view of service issues and create an effortless support experience. Provide faster resolutions to customers with the Customer Service Hub in Dynamics 365.

Additional Information

Terms & Conditions

Terms of Service
https://www.microsoft.com/licensing/docs/customeragreement

Privacy Policy
https://privacy.microsoft.com/en-us/privacystatement