Make agents’ work effortless
Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools.
Microsoft Dynamics 365 for Customer Service
Summary
Microsoft Dynamics 365 for Customer Service
Customer service omnichannel support
Quotes are typically delivered within 4 business hoursOrders are typically fulfilled within 1 business dayPartner-to-Partner transfer quote and order timelines may vary.
Overview
Start with smarter customer service capabilities
Microsoft Dynamics 365 for Customer Service offers you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimize your agents' productivity so you can earn customers for life. The agent experience is at the heart of Dynamics 365 Customer Service. The key to improving customer satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
Starting From
$21.00MonthFeatures and Benefits
Enable intelligent self-service
Help customers get answers quickly with AI-powered virtual agents and knowledge-base portals.
Optimize service operations
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Meet customers where they are
Connect with customers on their preferred channel and deliver consistent experiences.
Show them you know them
Recognize and quickly connect with customers to personalize and secure interactions.
Includes 24/7 AppDirect SmartSupport
Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.
Reviews
Customer Reviews
1-3 of 29 reviews
User in Information Technology and Services
- Information Technology and Services
10/9/2019
Microsoft dynamic 365 customer service for customer support.
What do you like best?
It is good tool to providing the customer support to customer and integrate all the customers one place and we can able to support them.
What do you dislike?
Sometime it seems to be little slow but most of the time it works fine.
Consultant in Banking
- Banking
5/25/2021
Dynamics 365 Customer Service is the most feature rich cloud solution
What do you like best?
Customer Service has now become the topmost priority for any organization for its success and growth. Dynamics 365 Customer Service is one such application that enables an organization to quickly set up / configure/customize it as per their unique needs and start serving the customers in no time. Customer Service Hub, Omnichannel, Customer Service Insights, Power Virtual Agent, etc. all these related solutions can be combined with Dynamics 365 Customer Service seamlessly to fulfill all the requirements of an organization, be it analysis, different communication channels, bot needs, etc.
What do you dislike?
The voice channel was missing in the application when it was introduced, but now with recent announcements, voice-related features are being added. I wish it were there from the very beginning instead of relying on 3rd party tools earlier.
Additional Information
Questions And Answers
No questions have been asked.
Resources
Microsoft Dynamics 365 for Customer Service - Introducing Voice
Learn how you can put AI to work for you with self-service solutions like conversational IVR and real-time agents productivity tools like transcription, sentiment analysis, and knowledge article recommendations.
Microsoft Dynamics 365 for Customer Service - Meet the Customer Service Hub
Engage with customers on any channel or device to get a unified view of service issues and create an effortless support experience. Provide faster resolutions to customers with the Customer Service Hub in Dynamics 365.
Elie S.
Dynamics 365 Review
The dynamics 365 support team is Fast and provides an immediate response to all inquiries. The professional team was responding to solving significant problems. Easy integration and out of the box with SharePoint and Azure
The cost of support can sometimes be high considering the problem faced. Sometimes when it comes to customization issues, the support is referring us back to developers.