Microsoft NCE Dynamics 365 for Team Members
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Includes 24/7 AppDirect SmartSupport
Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.
Technical support for customers to successfully setup, use, and manage your Microsoft product
- Includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Microsoft
- Assistance with licensed product installation
- How-to questions and advice
- Setup and configuration
- Problem diagnosis and troubleshooting
Dynamics 365 Team Members license
For customer engagement apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), this Team Member experience is provided through a set of designated apps:
Customer Service Team Member
- With the entry-level Team Member license, you can now address self-service support scenarios for your employees using the new Customer Service Team Member app module. Employees can create cases for their problems, such as laptop issues, HR queries, and administrative needs, and interact with agents through the commenting feature. They can also search the knowledge base for solutions pertaining to their problems.
Sales Team Member
- The new Sales Team Member app is designed for the lightweight sales scenarios where users don't need the full capabilities of an enterprise application. This app is included with the Team Member license. During the early access phase of the Team Member license enforcement, users with the Team Member license can use the designated app modules alongside all existing apps.
Project Resource Hub
- With the Project Resource Hub app, you can enter time and expenses for the projects you’re working on the go. Stay on top of your time and expense entry to make sure:
- Your clients are billed properly.
- You get credit for the work you’ve done.