Unifies contacts & engagement across all channels: Voice, Email, etc

Route inbound tasks to the right agent and department based on customer profile and interaction history, IVR inputs, agent skills, and more. LiveVox’s Inbound Voice solution increases contact center efficiency and supports effective self-service by identifying customers upon contact and collecting key information relevant for precise routing. You’ll benefit from an ACD, multi-level IVR, skills-based routing, custom call queues, and a purpose-built CRM that enables better customer experiences. You can leverage ready-made dashboards for real-time performance management or design your own for more tailored reporting.

Top Features

  • Highly configurable

    LiveVox’s ACD can route inbound calls to specific agent teams, outbound services, voicemail boxes, a self-service IVR, or several of these options.

  • Unified contacts across channels

    Regardless of channel, LiveVox can route the engagement—Voice, Email, SMS, or Webchat—to the appropriate agent.

  • Power of the Cloud

    Because our global ACD is based in the cloud, you can route to any agent regardless of location, whether inside your contact center or working remotely.